EMPREGO REMOTE SUPPORT SERVICE DESK

• support of your professional growth... • escalate complex or unresolved issues to specialized support groups... • adhere to it service management (itsm) frameworks...

• in-depth knowledge of help desk functions, process and procedures and quality of service measurement... • knowledge of problem tracking and other help desk tools...

Create a knowledge base (sops and runbooks) for production support... performs ongoing knowledge development, and special support related to projects...

Education • community college diploma and/or equivalent relevant work experience #li-nb5 skills: customer service & support what you can expect from us: together...

It service manager for endpoint protection service (m/f) – remote... • personalized support from your team... • at least 3 years of service management within it...

Provision of 1st line support for incidents... develops an understanding of customers environment and service delivery requirements to enable the delivery of a first...

• provide account and application support to customers namely with regards to software functionality... com ❇️project details: • language: french • urgent start...

• familiarity with service desk ticketing systems and remote support tools... • coach service desk agents, assess, and record their performance and support them...

Knowledge management: highlight when knowledge is missing to the service desk improvement manager follow it service desk policies, procedures, and best practices...

• to submit necessary service delivery reports... • proactive, service minded and able to multi-task... • assists service desk specialist in processing non-complex...

The country service desk lead reports to the country it manager and dotted line to the head of global service desk... we are looking for a country service desk lead...

You have previous experience in a technical support and/or customer service role... proficient with helpdesk/ticketing systems and remote access tools...

Prerequisites: at least two years' experience as a frontline service desk specialist... • initiate service orders to technicians on site... • create and update knowledgebase...

A mix of pre-sales and third-line tech support, you’ll directly resolve ~50% of bugs that cross your desk and triage the rest, so you will need a lot of engineering...

remote work: no... job title: remote customer support representative french and italian speaking location: remote (portugal) are you fluent in french and italian...

service desk analyst will be supporting multiple retail accounts... position description: the main responsibility of the service desk analyst involves taking in...

Position description: job role and responsibilities • support technical incidents on office 365, workstation, sharepoint, devices and platform services and other...