SERVICE DESK ANALYST (NORWEGIAN)

Position Description.
Job Role and Responsibilities • Support technical incidents on Office 365, workstation, SharePoint, devices and platform services and other core business applications and system • Manage service requests, perform installation/uninstallation of customer approved software in the workstation • Initiate service orders to technicians on site • Perform major incident management based on agreed processes • Identify, analyze, troubleshoot and address emerging problems • Actively work to develop production environment and service delivery • Receive and implement changes in customers' production environments according to the change process • Use remote control tools, knowledge management tools to increase solution rate • Keep clients informed on incident progress and continuously document progress of ticket solving in the service management system • Use CGI´s internal knowledge management tool and facilities under given rules, guidelines and processes • Create and update knowledge base articles used by the delivery for all streamlines, for process alignment and • Independently, or in consultation with the coordinators, under the given economic framework, make relevant decisions, needed to maintain the right service quality • Contribute proactively on shift-left opportunities • Streamline, innovate and automate for better delivery of service or existing contract • Participate in operational meetings, process and quality improvements, internal, stakeholders and client collaborations actively Experience • 2 years experiences of Technical Service Desk Support Knowledge and Skills • Deep knowledge of Microsoft Windows client operating systems • Strong troubleshooting skills to diagnose, mitigate and resolve technical issues • Knowledge of Active Directory • Knowledge in Office 365 • Knowledge in SCCM • Knowledge in Azure AD • Knowledge in Macintosh and iOS Others • The ability to quickly find different solutions to problems • Structured • Flexible • Responsible • Ability to prioritize • Service-oriented • Ability to take initiative • Works under pressure • Works with less supervision • Willing to keep the customer / client informed and satisfied • Willing to collaborate for service improvements Educational Requirements • At least 2 years of college education in IT or equivalent Skills.
Analytical Thinking Detail-oriented Norwegian What you can expect from us.
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging.
Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life.
That’s why we call ourselves CGI Partners rather than employees.
We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value.
You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last.
You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world.