EMPREGO ITALIAN SERVICE DESK SUPPORT

• support of your professional growth... • escalate complex or unresolved issues to specialized support groups... • adhere to it service management (itsm) frameworks...

• in-depth knowledge of help desk functions, process and procedures and quality of service measurement... • knowledge of problem tracking and other help desk tools...

Create a knowledge base (sops and runbooks) for production support... performs ongoing knowledge development, and special support related to projects...

Education • community college diploma and/or equivalent relevant work experience #li-nb5 skills: customer service & support what you can expect from us: together...

Your mission we are looking for motivated service desk analyst to integrate a project for one of our clients... * investigate, diagnose, and resolve incidents within...

Your role you will be part of a team, providing customer service and technical support for hardware products and services... tp was also distinguished as best and...

• familiarity with service desk ticketing systems and remote support tools... • coach service desk agents, assess, and record their performance and support them...

Knowledge management: highlight when knowledge is missing to the service desk improvement manager follow it service desk policies, procedures, and best practices...

• to submit necessary service delivery reports... • proactive, service minded and able to multi-task... • assists service desk specialist in processing non-complex...

Sounds interesting? then apply, and support our service & sales team as a customer service agent (m/f/d)... meyers get to her business meeting on time? join our...

The country service desk lead reports to the country it manager and dotted line to the head of global service desk... we are looking for a country service desk lead...

What you'll need native italian speaker;   fluency in english (minimum b2); customer service experience (in technical support environment is a plus); troubleshooting...

As part of our team, you will find adequate solutions and provide support in several cases, guaranteeing the best service possible... what you'll need native italian...

Responsibilities: provide outstanding customer support via email chat and phone in french or italian languages... job title: remote customer support representative...

Qualifications: fluent in italian with excellent verbal and written communication skills... generate reports on service metrics and customer feedback to identify...

What you'll do as a customer support for online banking, you&#;ll support bank customers; provide clear information about products and service; manage customer requests...

Coordinates with l2/other support team when applicable... daily activities: accept inbound calls/chat/self service tickets according to agreed service level target...