CUSTOMER SUPPORT ADVISOR REMOTE IN PORTUGAL
Descrição da oferta de emprego
Salary The annual gross salary for this role is euros (inclusive of holiday allowances).
You will receive a 20 euro a month internet allowance.
The meal allowance is 7.
euros per day.
Schedule Candidates will need to be available to work Monday Friday 12 pm 8.
pm.
Our Partner.
The successful candidate will be supporting our partner Gigs.
Backed by Google Gradient Ventures and Y Combinator as well as the investors behind Facebook Dropbox and Airbnb Gigs is the worlds first telecomasaservice platform.
The ideal candidate will have a strong background in customer service and the ability to provide exceptional support through various communication channels.
If youre passionate about technology and enjoy helping people wed love to hear from you! Tasks What youll be doing.
Provide frontline Customer Support in English and Portuguese (preference.
Brazilian Portuguese).
You will be the first in line for Gigs Customer Support offering a warm and understanding ear as the point of contact for our customers helping with basic and advanced troubleshooting serving customers via multiple channels.
You will work in our support system as well as other related internal systems and ensure that all support queries are dealt with promptly professionally and in accordance with the SLAs under our customer contracts.
Youll provide exceptional support to resolve customer issues and requests swiftly.
You will collaborate quickly and effectively with product engineering and customer success to escalate problems and ensure relevant information is being passed on effectively and promptly.
You will track and develop frequently asked questions with a view to improving our knowledge base and empowering our customers in order to reduce the number of support queries.
Take a proactive approach in analyzing our processes suggesting and implementing improvements to help our operations grow efficiently and effectively to provide worldclass support.
Requirements You are fluent in English and Brazilian Portuguese.
You have previous experience in a Technical support and/or Customer service role.
You have an aptitude for technology and can diagnose document and resolve complex technical issues.
Proficient with helpdesk/ticketing systems and remote access tools.
Excellent written and verbal communication skills.
You can communicate clearly and work effectively within a team.
Benefits Fully Remote work based in Portugal A competitive salary Internet and Meal Allowance Equipment provided Home office allowance A Buddy on joining Online Gym and Wellbeing Studio.
The opportunity for professional growth.
Fun company events and team outings.
Autonomy and Responsibility Our recruitment process is 3 stages.
30 min Teams interview with the Recruitment Team Language test if applicable to the role 45 min Teams interview with the Hiring Team
Detalhes da oferta
- Otonomee
- Em todo Portugal
- Indeterminado - Indeterminado
- Indeterminado
- 12/04/2024
- 11/07/2024
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