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GERMAN SPEAKER CUSTOMER SERVICE (SOCIAL MEDIA) REMOTE WORK

Descrição da oferta de emprego

Are you looking for an exciting opportunity to work in sunny Portugal?

Are you passionate about online advertising and new technology and would you like to join one of the leading companies worldwide?

Join a leading outsourcing company that specializes in providing customer/technical support and content moderation services and become part of a team of experts!

  • No Experience Needed - Training provided
  • Remote in Portugal

What you will be doing:

  • Processing enquiries from new and existing customers (small and medium-sized businesses) by phone, email and live chat;
  • Outbound callbacks by phone and proactive contacting of all customers who have previously contacted Facebook customer service via other channels (chat or email) - no sales.
  • Supporting customers after they have independently purchased services on Facebook, as well as on Instagram and WhatsApp;
  • Handling payment and billing issues (billing issues);
  • Independently and proactively finding solutions, with the help of the constantly available knowledge base;

Requisitos do trabalho

Requirements:

  • Fluency in German (must be C1)
  • Communicative level of English language (B2)
  • Ability to communicate clearly and effectively

Outros dados de posição

What we offer:

  • Working hours: Full time contract (40h per week = 5 working days; 8h a day)
  • Monday to Sunday - Rotating Shifts
  • Initial contract with a duration of 12 months, permanent after 2 years (or 1 renewal)
  • Private health insurance after contract signature (additionally to the standard insurance).
  • Salary: 1398€ gross month + 100€ performance bonus

FOR INTERNATIONAL CANDIDATES:

  • Airport pick-up and administrative assistance with your registration in Portugal;
  • Reimbursement of your initial flight expenses after 9 months of successful integration;
  • Yearly complementary two-way flight ticket back to your home country (within the EU);
  • Accommodation in one of our company’s shared apartments;
  • Free Portuguese lessons, sports activities, cooking lessons and much more!!

When you apply for this vacancy, you are giving your GDPR consent to SmartRecruitments. We might share your CV details directly with our client for the purpose of recruitment.

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Detalhes da oferta

Localidade
  • Em todo Portugal
Endereço
  • Indeterminado - Indeterminado
Tipo de Contrato
  • Efetivo, tempo inteiro
Remuneração
  • 1000€ - 1500€
Data de publicação
  • 21/11/2023
Data de expiração
  • 23/07/2024
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