EMPREGO SERVICE DESK FIELD SUPPORT

• support of your professional growth... • escalate complex or unresolved issues to specialized support groups... • adhere to it service management (itsm) frameworks...

• in-depth knowledge of help desk functions, process and procedures and quality of service measurement... • knowledge of problem tracking and other help desk tools...

Create a knowledge base (sops and runbooks) for production support... performs ongoing knowledge development, and special support related to projects...

Education • community college diploma and/or equivalent relevant work experience #li-nb5 skills: customer service & support what you can expect from us: together...

• familiarity with service desk ticketing systems and remote support tools... • coach service desk agents, assess, and record their performance and support them...

Knowledge management: highlight when knowledge is missing to the service desk improvement manager follow it service desk policies, procedures, and best practices...

Reporting all service activities in approved service management systems and meet key performance indicators... he/she would have keen interest in area of service...

• to submit necessary service delivery reports... • proactive, service minded and able to multi-task... • assists service desk specialist in processing non-complex...

Job descriptionjob specificationreporting directly to the field service manager, the field service application engineer is a key member of the service team, providing...

Territory for the field service technician ii is st... two years minimum field service equipment, two years minimum preferred in medical equipment...

Preferred qualifications:   field service medical equipment experience preferred...                  field service technician ii – philadelphia, pa/baltimore,...

The country service desk lead reports to the country it manager and dotted line to the head of global service desk... we are looking for a country service desk lead...

Provide level two service support related to maintenance, field action, recalibration, upgrade, and repair for the local installed base...

Prerequisites: at least two years' experience as a frontline service desk specialist... • initiate service orders to technicians on site... • create and update knowledgebase...

Provide level two service support related to maintenance, field action, recalibration, upgrade, and repair for the local installed base...     quality system requirements...

The field business support team assists, and process deals within the sap crm/harmony system...   expectations and tasks   in your role as a global field business...

The field business support team assists, and process deals within the sap crm/harmony system... expectations and tasks in your role as a global field business support...