ITALIAN SPEAKING SERVICE COORDINATOR
Descrição da oferta de emprego
This role offers an exciting chance to contribute to the success of our ecommerce operations in Lisbon.
While prior experience is advantageous we welcome individuals with a drive to learn and grow.
For candidates relocating from abroad we provide a comprehensive relocation package covering flight tickets to Lisbon and accommodation.
Enjoy competitive compensation comprehensive benefits including health and life insurance and ample opportunities for career advancement and development.
Responsibilities.
Service Coordination.
Serve as the primary point of contact for Italianspeaking customers addressing inquiries resolving issues and ensuring a seamless customer experience throughout the ecommerce process.
Order Management.
Manage order processing tracking and fulfillment to ensure timely delivery and customer satisfaction.
Coordinate with logistics partners and internal teams to resolve any orderrelated issues.
Customer Support.
Provide proactive and responsive support to Italianspeaking customers via email chat and phone addressing product inquiries order status updates and returns or exchanges.
Communication Liaison.
Facilitate effective communication between Italianspeaking customers and internal departments such as sales marketing and logistics to streamline operations and resolve issues efficiently.
Documentation and Reporting.
Maintain accurate records of customer interactions order details and issue resolutions.
Generate reports on service metrics and customer feedback to identify areas for improvement.
Qualifications.
Fluent in Italian with excellent verbal and written communication skills.
Strong organizational abilities and attention to detail.
Prior experience in customer service ecommerce or related fields is beneficial but not mandatory.
Ability to work independently and collaboratively in a fastpaced environment.
Proficiency in MS Office applications and familiarity with CRM systems is a plus.
Benefits.
Competitive Salary.
Receive a competitive salary package commensurate with your skills and experience.
Relocation Support.
We offer a comprehensive relocation package including flight tickets to Lisbon and accommodation for candidates relocating from abroad.
Health and Life Insurance.
Access to comprehensive health and life insurance coverage for yourself and your dependents.
Career Growth Opportunities.
Explore opportunities for career advancement and professional development within our dynamic ecommerce environment.
Vibrant Work Culture.
Join a diverse and inclusive team that fosters collaboration innovation and creativity.
WorkLife Balance.
Enjoy flexible working arrangements and initiatives promoting a healthy worklife balance.
Join Our Team.
If youre fluent in Italian and eager to embark on a rewarding career in the ecommerce industry apply now to become our ItalianSpeaking Service Coordinator in Lisbon.
Experience competitive pay comprehensive benefits and abundant opportunities for career growth and development as you contribute to our teams success! Remote Work.
No
Detalhes da oferta
- Cross Border Talents
- Em todo Portugal
- Indeterminado - Indeterminado
- Indeterminado
- 16/04/2024
- 15/07/2024
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