CUSTOMER ADVISORS (M/F/X) | ITALIAN SPEAKER [REF: CA.IT]
Descrição da oferta de emprego
Our client a TECH business, with worldwide offices, is looking for their Portuguese team a:
Customer Advisors (m/f/x) | REMOTE(A) LISBON - PORTUGAL | Italian Speaker [REF: CA.IT] (B)
This is “work from home(A)” for people already based in Portugal, with a flexible schedule and the possibility to work in a diverse environment with people from over 75 nationalities. Apply to the job and benefit from our client’s modern amenities, their many discounts in local businesses, free medical appointments at the office, sports, and social responsibility activities, internal parties, and much more! This is a business that promotes inter-company mobility to work at any of our sites around the world.
Feeling interested? Check the full details:
JOB RESPONSIBILITIES:
- Take incoming user requests (via telephone, email, chat...), log call details into case management systems, and provide response and resolution within SLA to customers and aiming for the highest Customer Satisfaction Surveys scores, actively updating customers with status and resolution progress reports. Their happiness is our happiness.
- Delivery of high-caliber Customer Service on post-sales requests (delivery, warranties, refunds.
- Inbound sales support and selling of products to increase revenue while ensuring the highest level of customer satisfaction.
- Achieve sales goals set up on a quarterly basis while providing an excellent customer experience.
- Logging and following up on orders or requests.
- Capturing all required data elements in CRM as required by clients, policies, and products.
Requisitos do trabalho
GLOBAL REQUIREMENTS:
- Have a high level of Italian (written and oral) and fluent in English (B2).
- Excellent communication skills coupled with empathy and team spirit.
- Adapt to unplanned situations in a methodical and organized way.
- For non-EU residents, it is mandatory to have a valid work permit.
Outros dados de posição
OUR CLIENT OFFER:
- Strong compensation package (14 monthly payments per year plus bonus) & Monthly meal allowance paid in voucher card (net)
- Private Health Insurance from day 1.
- Personal and career development programs and mentoring to develop skills.
- Relocation package and accommodation guaranteed (for 12 months)
(B) SPECIAL OFFER: 2000€ Signing Bonus
Elevate your career while basking in Lisbon's radiant charm. Embrace the sunlit opportunities today – send us your resume and be part of this captivating journey! Apply now by sending us an email to *****@*****
NOTE: the applications from candidates who do not meet the specified native language proficiency requirement will regrettably not be considered for this position. Your understanding is appreciated.
Detalhes da oferta
- Efetivo, tempo inteiro
- 1000€ - 1500€
- 17/08/2023
- 26/08/2024
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