CLIENT SUCCESS MANAGER, FRENCH SPEAKER (REMOTE)
Descrição da oferta de emprego
The principal purpose of the Client Success Manager is building relationships with clients, implementing new programs, providing ongoing support to our clients, and networking with them.
The Client Success Manager will serve clients with program design, quality management, and reporting.
They will also support business growth and profitability by maximizing program value.
On a day-to-day basis, the Client Success Manager ensures the high quality of program setup and training delivery.
They need to have ongoing communication with client decision-makers throughout the training program and coordinate with Learner Success Management and other departments so that we meet training objectives and expectations and ensure client retention.
Responsibilities.
Client Support.
· Build strong client relationships as the main point of contact.
· Implement programs, onboard new clients, and provide product training.
· Track key client data and manage learner performance.
· Agree on reporting, communication, objectives, and program requirements.
· Handle client escalations and complaints within SLA.
Program Setup.
· Maintain client information and create platform contracts.
· Update and manage learners on our platform.
· Transfer necessary information to relevant departments for program launch.
Program Follow-up and Reporting · Deliver reports as per Terms & Conditions.
· Make recommendations based on program data.
· Track KPIs and manage documentation.
· Ensure accurate billing and work on contractual changes.
Program Renewal.
· Ensure timely program renewals.
· Compile customer satisfaction reports.
· Support Sales in client contract renewals.
· Identify opportunities for sales growth or new products/services.
Skills · French level - Advanced · English level - B2 or higher · Working proficiency in Microsoft Office 365 Education & Experience · Demonstrated experience working in a similar role or customer support.
Details · Location.
Home-based · Schedule.
+/- 1 hour CET · Contract.
Full-time
Detalhes da oferta
- Truphone
- Em todo Portugal
- Indeterminado - Indeterminado
- 24/04/2024
- 23/07/2024
Our client a growing business in their field of actuation, with worldwide offices, is looking for their portuguese team a: customer advisors (m/f/x) | on-site lisbon - portugal | french speaker [ref: ca... outros dados de posição our client offer: strong compensation package (14 monthly payments per......
We might share your cv details directly with our client for the purpose of recruitment... are you looking for an exciting opportunity to work in sunny portugal? are you passionate about online advertising and new technology and would you like to join one of the leading companies worldwide? join a leading......
€ net per day free health insurance after 6 months for candidates from abroad we offer: flight ticket reimbursement after 6 months possibility of accommodation in a company - owned apartment send your cv by email *****@***** we look forward to you ! by applying for this offer, you agree to our......
Czy nasz zespół w lizbonie poszukujemy pracowników mówiących po francusku i języku angielskim, którzy będą reagować na naszych klientów (czat w mediach społecznościowych, e-maile, a następnie rozmowy telefoniczne) projekt rozpoczyna się 15... 00 (40h tygodniowo) umowa o staż na czas nieokreślony z 3-miesięcznym......
Prowadź rejestracja lub akcja z klientem, rejestrując szczegółowe zapytania, skargi lub komentarze, a także wynikające z nich działania... 2023! twoje: zadanie odpowiedzialność za wsparcie rozwiązania, zapewnienie prawidłowej i skutecznej realizacji polityk, procedur i działań......
Po pewnym czasie możesz zacząć odbierać niektóre połączenia pracę nad ciągłym doskonaleniem dla zadowolenia klientów nasze oczekiwania: obywatelstwo ue lub zezwolenie na pobyt w portugalii mówisz ojczysto po francusku (c2) mówisz po angielsku (b2 ) mieszkasz w lizbonie lub chcesz się tam przeprowadzić......
Typ zapytania: subskrypcja, fakturowanie, rozwiązywanie problemów technicznych otrzymujesz wsparcie dotyczące kont i aplikacji, szczególnie w przypadku... prowadź rejestrację lub akcję z użytkownikiem, rejestrując szczegółowe zapytanie, skargę lub komentarze, a także szczegółowe działanie......
Praca z domu w dzielnicach: braga procesy rekrutacyjne online! twoje: zadanie pomaga klientom kanałami (e-mail lub telefon) z zastosowaniem i profesjonalnym... data rozpoczęcia: 22... nasze oczekiwania: obywatelstwo ue lub drugie na pobyt w portugalii znasz biegle język niemiecki (c2) mówisz po......
De] | french speaker [ref: ta... nl] (a) german speaker [ref: ta... our client in the outsourcing and offshoring consulting business, with worldwide offices, is looking for their portuguese team a: technical advisors (m/f/x) on-site lisbon - portugal dutch speaker [ref: ta... nl must be native or proficient......
Our client a tech business, with worldwide offices, is looking for their portuguese team a: customer advisors (m/f/x) | remote(a) lisbon - portugal | italian speaker [ref: ca... outros dados de posição our client offer: strong compensation package (14 monthly payments per year plus bonus) & monthly......
