TECHNICAL ADVISORS (M/F/X) | DUTCH - GERMAN - FRENCH

Our client in the Outsourcing and Offshoring Consulting business, with worldwide offices, is looking for their Portuguese team a:

Technical Advisors (m/f/x)

ON-SITE LISBON - PORTUGAL

Dutch Speaker [REF: TA.NL] (A)

German Speaker [REF: TA.DE] | French Speaker [REF: TA.FR]

These are on-site jobs, with a flexible schedule from Monday to Saturday and the possibility to work in a diverse environment with people from over 75 nationalities. Apply to the job and benefit from our client’s modern amenities, their many discounts in local businesses, free medical appointments at the office, sports, and social responsibility activities, internal parties, and much more! This is a business that promotes inter-company mobility to work at any of our sites around the world.

Feeling interested? Check the full details:

JOB RESPONSIBILITIES:

• Ensure excellent customer satisfaction.
• Respond to inbound customer requests, and document relevant case information.
• Ability to:
  • assist users with Pre-Sales, General Inquiries, and technical support issues via phone/email/chat/social/social messaging channels (as assigned)
  • to adapt the brand’s voice and tone for interactions on both private (phone/email/chat/messaging channels) and public (social, forums, e-commerce reviews) channels.
• Collaborate with other technicians to resolve or properly close help tickets and manage an individual ticket queue.

Requisitos do trabalho

GLOBAL REQUIREMENTS:

• Possess excellent writing and verbal communication skills to simplify technical language for non-technical users.
• Demonstrate patience when communicating and solving issues.
• Keep up with the latest smart home gadgets and tech-related trends.
• Are proactive, self-motivated, and a great team player.

SPECIFIC REQUIREMENTS:

REF: TA.NL Must be native or proficient in Dutch (C2) and fluent in English (B2)

REF: TA.DE Must be native or proficient in German (C2) and fluent in English (B2)

REF: TA.FR:

• Have a high level of French (written and oral) and fluent in English (B2)
• Having previous customer experience is a plus.
• Have excellent verbal and writing skills coupled with a formal and diplomatic stance.
• Are non-EU residents, it is mandatory to have a valid work permit.

Outros dados de posição

OUR CLIENT OFFER:

• Strong compensation package (14 monthly payments per year plus bonus) & Monthly meal allowance paid in voucher card (net)
• Private Health Insurance [1]
• Personal and career development programs and mentoring to develop skills.
• Relocation package and accommodation guaranteed (for 12 months)

(A) SPECIAL OFFER FOR REF: TA.NL: 2000€ Signing Bonus

Elevate your career while basking in Lisbon's radiant charm. Embrace the sunlit opportunities today – send us your resume and be part of this captivating journey! Apply now by sending us an email to *****@*****

NOTE: the applications from candidates who do not meet the specified native language proficiency requirement will regrettably not be considered for this position. Your understanding is appreciated.

[1] REF: TA.NL since day 1 | REF: TA.DE and REF: TA.FR after 6 months