EMPREGO DIGITAL SUPPORT SERVICE DESK

• support of your professional growth... • escalate complex or unresolved issues to specialized support groups... • adhere to it service management (itsm) frameworks...

• in-depth knowledge of help desk functions, process and procedures and quality of service measurement... • knowledge of problem tracking and other help desk tools...

Create a knowledge base (sops and runbooks) for production support... performs ongoing knowledge development, and special support related to projects...

Education • community college diploma and/or equivalent relevant work experience #li-nb5 skills: customer service & support what you can expect from us: together...

• familiarity with service desk ticketing systems and remote support tools... • coach service desk agents, assess, and record their performance and support them...

Knowledge management: highlight when knowledge is missing to the service desk improvement manager follow it service desk policies, procedures, and best practices...

• to submit necessary service delivery reports... • proactive, service minded and able to multi-task... • assists service desk specialist in processing non-complex...

The country service desk lead reports to the country it manager and dotted line to the head of global service desk... we are looking for a country service desk lead...

Prerequisites: at least two years' experience as a frontline service desk specialist... • initiate service orders to technicians on site... • create and update knowledgebase...

service desk analyst will be supporting multiple retail accounts... position description: the main responsibility of the service desk analyst involves taking in...

Position description: job role and responsibilities • support technical incidents on office 365, workstation, sharepoint, devices and platform services and other...

We are looking for a digital support business analyst... delivering sustainable growth by transforming our digital products and services... project manage, in collaboration...

Position description: level -1 |0-1 yrs expert in japanese language monitor performance and coach members to continuously improve their technical skills and quality...

Close familiarity with computers and digital network configurations... as a service desk agent with hcl technologies, you will be the first point of contact for...

As your role develops and additional clients are brought on board your role may also include support of those clients... authority you do not have any authority...