Help desk

Mar*** ***** (XX anos)
Technical advisor em Cinnamon
Estácio de Sá University
Lisboa,
Lisboa
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Experiência
Technical advisor
Cinnamon
fev 2020 - abr 2020
Maintenance, management of the Steam platform as well as public guidance on the use of the platform and the necessary equipment for the immersive virtual reality experience.
Support Assistant I / II - Support team leader
Celisa Empreendimentos Imobilíarios
set 2016 - fev 2019
Maintenance and management of Linux Servers (Debian) linked in a cluster. With more than 80 workstations. (Windows and Linux)
Virtualization management (Proxmox) of servers and stations.
Online Office 365 management, maintenance and deployment
Network management and monitoring. Just like switches and routers.
Mysql database management and maintenance
Management of internet and voice links.
NAS Data Storage Management - (HP Server)
Management and storage of backups of servers and their files on tapes and in the cloud (with high availability) through OneDrive.
Generation of content and approval of applications, features and information applied to the company's website.
Approval of virtual and paper campaigns and graphic material.
Management, creation and automation of sending campaigns via mailchimp to customers together with the marketing company hired by Celisa.
Management and implementation of remote user connections via VPN.
Management of the impression pool and quality control of the operation.
Monitoring camera system management and maintenance.
Management and maintenance of the Awaya telephone exchange.
Maintenance and approval of features in condominium and rental management systems.
Management and maintenance of Firewall, Antivirus and Proxy.
Management, maintenance and monitoring of no breaks for servers and workstations.
Telecom / IT Technician
Agillis IT
nov 2002 - jun 2010
Maintenance of telephone exchanges, devices, network, CPUs, modems, videoconferencing ... as well as programming of the respective equipment.
User support; Closing of telephony cost reports.
Making projects aimed at reducing fixed costs and also increasing the quality of service.
Product bids and budgets.
Presentations of new products, in meetings and in the approval procedures with the users.
Formação
Dramatics Art
Estácio de Sá University
jan 2008 - dez 2011
Bacharel Degree in Dramatics Art with emphasis in Interpretación.
Idiomas
English - Fluente
French - Basic