TECHNICAL SUPPORT LEVEL 3 (M/F/D)

Company Description The Bosch group has more than employees around the world, present in 60 countries, and we are proud to impact people’s lives and to work towards a more sustainable future.
In Ovar, our main mission is to guarantee everyone's safety by being ready to act in the event of danger.
Our company, with about associates, develops, creates and produces inspiring solutions for a safe and enjoyable life.
This success is due to the highly qualified people with a high level of knowledge and their dedication that makes and contributes for the unique environment we have in Bosch.
The feeling of a Family.
At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives.
Our promise to our associates is rock-solid.
we grow together, we enjoy our work, and we inspire each other.
Join in and feel the difference in mindsets, cultures, generations, identities and perspectives.
Everyone should bring their authenticity and work together respectfully.
By including everyone and ensuring equal opportunities we unleash our full potential.
Job Description Your contribution to something big.
Be responsible.
You work in the area of incident and problem management in the field of autonomous IP-based video surveillance systems and optimization of IP-based security applications.
Your activities and tasks are varied and future-oriented.
Your tasks also include analysing IT networks and cloud services.
You show the necessary steps towards a solution to customers and partner.
Shape the future.
You actively contribute to product development by supporting the product management.
Live internationality.
You exchange information with the technical teams worldwide on a daily basis.
You contribute to the transfer of information to 2nd level support teams / solution groups around the world.
Communicate in networks.
With more than experts in 50 locations worldwide, we rely on transparent and highly networked communication, which we achieve using the latest technology and methods.
You proactively document solutions in our knowledge base.
Improve continuously.
You contribute to the product improvement (CIP) of the existing portfolio on a daily basis.
You optimize IP video solutions and ensure sufficient troubleshooting functions for products and services with the product management.
Live cooperation.
You are open to support various projects and support teams around the world.
You organize yourself independently in daily collaboration of the individual departments and your target manager in Germany.
Characteristics.
You are characterized by a high degree of willingness to learn, the ability to work in an international team, and strong communication skills.
In English-language exchanges, you can explain complex technical issues in a comprehensible manner.
Presenting and visualizing cloud services in interaction with video products and explaining them in training sessions for the support organization is also common practice.
Way of Working.
You work in a structured manner and develop solutions independently in exchange with development departments, product management and technical support.
You exchange information internationally with staff from the training departments and technical support.
Coordination with supervisors, product management and development take place in regular meetings.
Qualifications What distinguishes you.
Basic Qualifications.
High School Diploma or 4+ years of experience in IT technical support, product management and/or electrical engineering support beneficial = 4+ years of troubleshooting in network setups, IT infrastructure, and web applications beneficial = 2+ years of practical knowledge of ITIL standards, project management or Agile frameworks Preferred Qualifications.
Successfully completed training in the field of Computer Science, Electrical Engineering or IT Experience in several areas of information technology (operating, virtualization, network and its protocols, Windows Server, various Linux distributions, Android, iOS, storage systems, Web applications, familiar with different browser (Firefox, Edge, Chrome)) Practical experience in setting up IT infrastructures (networks, servers, switches, IP cameras, etc.) including knowledge of Linux and Windows, as well as virtualization.
Ability to explain complex technical set-ups/technical scenarios for internal and external stakeholders, and confident in technical skills IP networking knowledge and ability to troubleshoot with networking tools (e.
.
wireshark) Familiar with logging tools and ability to browser through them via Splunk, Opensearch and investigate issue Organized, self-starter with the ability to work independently and dig deep in the reported field issues in order to reproduce and troubleshoot.
Comprehensive level of problem-solving competence, customer orientation, independence and commitment as well as very good teamwork and communication skills Strong command of English language (written and verbal) Experience with IP video surveillance cameras is a plus CCNA Certification a plus Additional Information Work #LikeABosch means.
Flexible work conditions | Hybrid work system | Exchange with colleagues around the world | Health insurance and medical office on site (nutrition, psychology, physiotherapy, general clinic) | Training opportunities (p.
., technical training, foreign languages training) & certifications | Access to great discounts in partnerships and Bosch products | Sports and health related activities (gym) | Free parking lot | Canteen Success stories don´t just happen.
They are made...
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