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GERMAN SPEAKING CUSTOMER AND SALES SUPPORT OFFICER

Lisboa - Lisboa

Descrição da oferta de emprego

Responsibilities:

  • Provide superior professional customer service whilst dealing with all enquiries regarding the company’s products and services;
  • Ensure that client accounts are opened according to the client’s product and service guidelines;
  • Building a rapport with the customers whilst addressing any issues relating to the use of internet banking, onboarding and mobile application;
  • Maintain a high level of knowledge when it comes to the company’s products and services in order to provide customers with accurate information;
  • Identify selling opportunities after analysing the customer’s needs;
  • Address cancellation and temporary/ permanent blocking of cards, as per customer requests;
  • Process of transactions and outgoing payments accurately within the company’s I.T. systems;
  • Adhere to all company policies and procedures, corporate security policies, regulatory guidelines, industry service standards and codes of conduct;
  • Keeping records as required;
  • Issuing of new cards and renewal processes.
  • Assistance with gathering of data/information for the company (via phone, e-mails and chat);
  • Providing support with invoicing, allocating payments and related duties, in line with the company’s policies;
  • Assistance with administrative tasks in accordance with the company´s policies, procedures and instructions;
  • Communication and close cooperation with country co-ordinators and other departments;
  • Monitoring the repayment of loans by customers, including by tracing relevant amounts to the company´s accounts and allocating the incoming payments in the records;
  • Other related ad hoc duties that may be assigned from time to time.


Requirements:

  • In possession of a University degree
  • Native or fluent level of German along with a fluent level of English
  • Previous experience in a similar position is an asset
  • Strong communication skills, both verbal and written
  • Computer skills
  • Team player and customer oriented
  • Willingness to learn and expand horizons

Requisitos do trabalho

Requirements:

  • In possession of a University degree
  • Native or fluent level of German along with a fluent level of English
  • Previous experience in a similar position is an asset
  • Strong communication skills, both verbal and written
  • Computer skills
  • Team player and customer oriented
  • Willingness to learn and expand horizons

Outros dados de posição

On Offer :

  • Monday to Friday Fixed Office Hours
  • 10% Annual Performance Bonus
  • Annual Performance Review (Potential Salary Increase dependent on performance)
  • Health Insurance Package
  • Relocation Package of up to €1000 to relocate to Malta
  • Career Progression Opportunities
  • Weekly Friday Beers (on the house)

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Detalhes da oferta

Localidade
Endereço
  • Indeterminado - Indeterminado
Tipo de Contrato
  • Efetivo, tempo inteiro
Remuneração
  • 2000€ - 3000€
Data de publicação
  • 01/06/2023
Data de expiração
  • 15/05/2024
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