SENIOR TECHNICIAN PRODUCTION SUPPORT
Descrição da oferta de emprego
We are looking for Senior Technician Production Support to join our company in one of our projects, in Lisbon.
We are recruiting for the functional application support team (level 1 and 2).
Team.
The support team provides application support and maintenance of Tier 1 applications on a 24/7 basis from Europe, India and the US.
Tasks.
This role will involve functional support of collateral applications.
The activities to be carried out are.
Provide functional support for the applications.
Execution of requests from business, development and other support teams.
Prioritize, track and resolve incidents/requests using the Service Now application.
Analyze change requirements, test changes and coordinate releases.
Keep the collective team knowledge base up to date.
Batch Monitoring and troubleshooting.
Site Handover/follow the Sun.
Ad-Hoc Reporting.
Application Queries.
Automatic reporting.
User Access issues.
Mailbox Management.
Monitoring \ Health checks.
Static data changes.
User training.
Alerting based incidents / setup.
System Health checks.
Dashboard maintenance.
Requirements.
Application support experience.
SQL Server /Oracle and Sybase.
ServiceNow/ticketing tools.
GENEOS/monitoring tools.
Understanding of Linux/Unix and Windows Server.
Fluent in English (mandatory).
Work Arrangement.
Hybrid.
Offer.
Health Insurance; 3 and a half days of leave per year + 22 vacation days; Unlimited access to Udemy.
If you are interested in the opportunity, upload your C.
.
or send it to with the reference # in the subject.
AskBlue - Business & Technology
Detalhes da oferta
- askblue
- 08/04/2024
- 07/07/2024
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