SENIOR TECHNICIAN PRODUCTION SUPPORT
Descrição da oferta de emprego
CGI is looking for a Senior Technician Production Support to join our team.
Your future duties and responsibilities.
• We are recruiting 1 Application Production Support for the Collateral Support team (1 functional application support level 1 and 2); • The GM IT APS PnL and Referential support team provides application support and maintenance of Tier 1 applications on a 24/7 basis from Europe, India and the US.
Main Tasks.
• Provide functional support for the applications; • Execution of requests from business, development and other support teams; • Prioritize, track and resolve incidents/requests using the Service Now application; • Analyze change requirements, test changes and coordinate releases; • Keep the collective team knowledge base up to date; • Batch Monitoring and troubleshooting; • Site Handover/follow the Sun; • Ad-Hoc Reporting; • Application Queries; • Automatic reporting; • User Access issues; • Mailbox Management; • Monitoring \ Health checks; • Static data changes; • User training; • Alerting based incidents / setup; • System Health checks; • Dashboard maintenance.
Required qualifications to be successful in this role.
Technical Skills.
• Application support experience; • SQL Server /Oracle and Sybase; • ServiceNow/ticketing tools; • GENEOS/monitoring tools; • Understanding of Linux/Unix and Windows Server.
Soft Skills.
• Ability to manage priorities, incidents and problems; • Good communication skills and teamworking; • Knowledge sharing; • Problem solving; • Time management.
Language Skills.
• English (Expert) Skills.
Linux Oracle ServiceNow SQL Server Unix Windows Server Update WSUS What you can expect from us.
Insights you can act on While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.
When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes.
We call our employees “members” because they are CGI shareholders and owners, and, as owners, we enjoy working and growing together to build a company we are proud of.
This has been our Dream since , and it has brought us to where we are today—one of the world’s largest independent providers of IT and business consulting services.
At CGI, we recognize the richness that diversity brings.
We strive to create a work culture where everyone belongs, and we collaborate with clients in building more inclusive communities.
As an equal opportunity employer, we empower all our members to succeed and grow.
If you require an accommodation at any point during the recruitment process, please let us know.
We will be happy to assist.
Ready to become part of our success story? Join CGI—where your ideas and actions make a difference.
Detalhes da oferta
- CGI
- Em todo Portugal
- Indeterminado - Indeterminado
- Indeterminado
- 05/04/2024
- 04/07/2024
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