PRODUCTION SUPPORT

Position Description.
At CGI, we’re a team of builders.
We call our employees members because all who join CGI are building their own company - one that has grown to professionals located in 40 countries.
Founded in , CGI is a leading IT and business process services firm committed to helping clients succeed.
We have the global resources, expertise, stability and dedicated professionals needed to achieve.
At CGI, we’re a team of builders.
We call our employees members because all who join CGI are building their own company - one that has grown to professionals located in 40 countries.
Founded in , CGI is a leading IT and business process services firm committed to helping clients succeed.
We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members.
Come grow with us.
Learn more at www.
gi.
om.
This is a great opportunity to join a winning team.
CGI offers a competitive compensation package with opportunities for growth and professional development.
Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.
We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.
No unsolicited agency referrals please.
Job Title.
Production Support Engineer Position.
Senior Software Engineer Experience.
3 - 5 Years Category.
Software Development/ Engineering Main location.
India, Karnataka, Bangalore/Hyderabad/Chennai Position ID.
J Employment Type.
Full Time We are looking for an experienced "Production Support" to join our team.
The ideal candidate should be passionate about coding and developing scalable and high-performance applications.
You will work closely with our front-end developers, designers, and other members of the team to deliver quality solutions that meet the needs of our clients.
Qualification.
Bachelor's degree in Computer Science or related field or higher with minimum 3 years of relevant experience.
Your future duties and responsibilities.
Objectives The role will mainly focus on the functional & technical support of in-scope applications, monitoring, troubleshooting, resolving and communicating the production events to end users and stakeholders.
The event can be of various types and nature, ranging from simple application error or infrastructure issues related to Database or server crash.
Provide technical support by ensuring the smooth execution of batches, delivering the production change; manage incidents and problems within the in-scope applications.
The Production Support Analyst is expected to work with global teams.
Maintenance and Enhancements Participate in release cycles for functional validation on staging/pre-prod/prod environment.
Review release and coordinate around deployment/post release checks, do communication.
Liaises with the Development teams to ensure enhancements and bug fixes are prioritized.
Ensuring the timely delivery of change in staging/production ecosystem as per schedule.
Participates in regular and required DRP and BCP exercises.
Coordinate with Infra teams on patching & upgradation of server Required qualifications to be successful in this role.
Experience 4-6 years of relevant application production support or support experience Essential/Specific Requirements Prior experience of Production Support preferably in banking domain Excellent knowledge of SQL queries (Oracle/MS SQL Server - SQL) ability to understand complex and advanced joins Good experience on systems like Windows, UNIX and Linux Working knowledge or familiarity with tools like Geneos, ServiceNow, Jira, Autosys Skills and Behavior Ability to provide step-by-step functional and technical help, both written and verbal Enthusiastic to work in challenging environment Highly effective team player with collaborate and can-do attitude Develop team skills, leverage networks, embrace changes This is Follow-The-Sun (FTS) model, and hence team needs to be flexible with weekday shift Flexible in working on public holiday, weekends to support application releases and Infra production changes Good to Have Understanding of full trade lifecycle, front-to-back Transversal Trade processing workflows Knowledge of financial products like Interest rates, Bonds, FX, Treasury Working knowledge of processes like change, incident, request and problem management Technical Application Support experience in Investment Banking (preferably supporting Fixed Income products such as IRD/CRD derivatives, securities lending/Mortgages) business having Investment banking / financial background is a plus ITIL – knowledge and processes implemented Skills.
Linux SQL Unix ITIL What you can expect from us.
Insights you can act on While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.
When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes.
We call our employees “members” because they are CGI shareholders and owners, and, as owners, we enjoy working and growing together to build a company we are proud of.
This has been our Dream since , and it has brought us to where we are today—one of the world’s largest independent providers of IT and business consulting services.
At CGI, we recognize the richness that diversity brings.
We strive to create a work culture where everyone belongs, and we collaborate with clients in building more inclusive communities.
As an equal opportunity employer, we empower all our members to succeed and grow.
If you require an accommodation at any point during the recruitment process, please let us know.
We will be happy to assist.
Ready to become part of our success story? Join CGI—where your ideas and actions make a difference.