MEMBER SERVICE ASSOCIATE (HR HELPDESK) [FOR POOLING]

Position Description.
Members Services Associate (HR Associate) responsibilities include to provides HR end to end support to members via support tickets or via call.
Your future duties and responsibilities.
• Function as the First point of contact for cases raised by the members and/or managers via call or HR Service Center.
• Answer phone calls received in English and/or assigned supported language.
• Appropriately categorize, prioritize, assign and escalate cases to the correct provider group.
• Assist, where possible, in resolving HR related queries from members/managers/non-members.
• Provide a positive image of CGI through his/her role.
• Deliver GHRMS services on the assigned agreed processes to CGI members around the world.
• Participate in all assigned GHRMS projects and activities ensuring successful performance with GHRMS Management.
• Ensure that set objectives are met as defined on the agreed performance metrics.
• Gather relevant detailed information regarding the queries.
• Provide support on investigating service delivery issues.
• Ensure that appropriate measures are taken to preserve member data confidentiality, and integrity in accordance with security policies.
• Maintain adherence to all company policies and procedures.
• Assume ownership of personal development and inform GHRMS Management of perceived gaps.
• Attend, participate and pass all scheduled and requested training events and assessments required to update/broaden knowledge relevant to the role.
Required qualifications to be successful in this role.
• Preferably College level or vocational.
• Above average oral and written communication • Excellent analytical and problem solving skills • Willingness to work in shifts • Meet minimum skills requirement, no previous experience required • Experience with MS Office tools • Relevant HR experience is an asset • Experience/knowledge of PeopleSoft HR modules is an asset Skills.
Analytical Thinking Business Acumen Communication (Oral/Written) Detail-oriented Performs Well Under Pressure Time Management What you can expect from us.
Insights you can act on While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.
When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes.
We call our employees “members” because they are CGI shareholders and owners, and, as owners, we enjoy working and growing together to build a company we are proud of.
This has been our Dream since , and it has brought us to where we are today—one of the world’s largest independent providers of IT and business consulting services.
At CGI, we recognize the richness that diversity brings.
We strive to create a work culture where everyone belongs, and we collaborate with clients in building more inclusive communities.
As an equal opportunity employer, we empower all our members to succeed and grow.
If you require an accommodation at any point during the recruitment process, please let us know.
We will be happy to assist.
Ready to become part of our success story? Join CGI—where your ideas and actions make a difference.