Candidatar-se

CUSTOMER SERVICE GERMAN (M,F) BANKING

Porto - Porto

Descrição da oferta de emprego

Start: 5th April

Banking Project: German on-site

Role: As Customer Service Agent (m/f/d) for German you will support clients from one of the greatest German Banks.

Job Description:
You will be a single point of contact for the bank's clients for different types of inquiries
You are able to manage all different types of inquiries generated via inbound activities such as chat and email.
From the beginning, you will take an active role in providing excellent and nimble customer service experience and seek continuously for initiatives to enhance service and improve the overall customer experience
Provision of information on product parameters/conditions and ongoing marketing campaigns, branch organization and services
Sales-oriented presentation of the product range
Support of central marketing campaigns
Order assignment forwarding by e-mail to consultants, branches and departments in the private and business customer segment
Making appointments
Final processing of inquiries, by sending forms, ordering duplicates or income statements, PIN/TAN orders for online banking
Implementation of card blocking
Mediation processes by forwarding it to the branches, responsible hotlines, to the security center, quality management, to units in the Wealth Management segment, other group units or to the affiliates
Navigation aid for the online banking portal
As part of the off-peak telephone line for the hotline of customer satisfaction, receive verbal feedback, if necessary record concerns and forward the corresponding telephone note to the e-mail box of the company’s quality management

Requisitos do trabalho

Profile:

German C1

English B2

Outros dados de posição

Working Hours:
Fixed schedule between 8am and 5pm (Mon – Fri), in the future possibility of rotative schedules between 7am and 10pm

2 days off per week (Saturday & Sunday)


Training: 2 weeks of training + 1 week of nesting (100% on site)


Salary details:

Project LOB Base Salary 950.00 € + Language adder German 450.00 € + Skill adder 200.00 € Performance bonus * (up to) + Meal allowance 167.86 € .-

Relocation package: 700 EUR / flight and 1 month accommodation in a hotel

Candidatar-se

Detalhes da oferta

Localidade
Endereço
  • Indeterminado - Indeterminado
Tipo de Contrato
  • Efetivo, tempo inteiro
Remuneração
  • 2000€ - 3000€
Data de publicação
  • 18/03/2024
Data de expiração
  • 16/06/2024
Denunciar esta oferta

Como detectar ofertas falsas
Customer service agents (m,f) german cryptocurrency
Personalbüro u. herrmann

From the beginning, you will take an active role in providing excellent and nimble customer service experience and seek continuously for initiatives to improve the overall customer experience... tasks:as customer service agent (m/f/d) for german + english you will support clients from one of the greatest......

Customer Service (m/f) - German Speaker - PORTO
Vertente Humana

Main responsibilities: - handling all incoming customer requests by phone, email and chat, in line with service standards and procedures, offering excellence and quality of service to customers... our client is a global multinational customer experience specialist providing consulting, customer service......

Customer service representative ( german speaker)
Cluster osl

Be a team player and contribute to a positive work environment! ensure an exceptional customer relationship and customer experience throughout the entire customer journey... ✓c2 level or fluent german ✓knowledge of english level c1 (to ensure you are up to date with training and communication between......

Customer service representative ( german or dutch speaker)
Cluster osl

Be a team player and contribute to a positive work environment! ensure an exceptional customer relationship and customer experience throughout the entire customer journey... ✓c2 level or fluent german or dutch ✓knowledge of english level c1 (to ensure you are up to date with training and communication......

German Customer Service
SmartRecruitments

Utilize our extensive knowledge base to find independent solutions and deliver exceptional customer service... engage in outbound callbacks and proactively assist customers who previously contacted facebook customer service via other channels... requirements: fluency in german (c1 level)proficient in......

German Speaker Customer Service (Social Media) Remote work
SmartRecruitments

Are you looking for an exciting opportunity to work in sunny portugal? are you passionate about online advertising and new technology and would you like to join one of the leading companies worldwide? join a leading outsourcing company that specializes in providing customer/technical support and content......

CUSTOMER SERVICE GERMAN SUPPORT LINE LISBON
Gi Group

You want be a customer service agent for one of the biggest technology multinationals in the world ? check the offer below... requisitos do trabalho requirements: – know your way around a computer; – focused and driven; – you enjoy working with people and are empathetic; – you are fluent in german; –......

German customer support - Barcelona office
Spoton connections

If you are a native german speaker with a passion for providing top-notch customer service, we encourage you to apply for this exciting opportunity... responsibilities: serve as the primary point of contact for customer inquiries via calls and emails provide high-quality customer service, ensuring customer......

German speaking Customer and Sales Support Officer
SpotOn Connections

Responsibilities: provide superior professional customer service whilst dealing with all enquiries regarding the company’s products and services; ensure that client accounts are opened according to the client’s product and service guidelines; building a rapport with the customers whilst addressing any......