IT SUPPORT TECHNICIAN

Position Description.
CGI is looking for an IT Support Technician to join our team.
Your future duties and responsibilities.
• We are looking for an IT Field Support/User support technician profile for client’s Technical support team.
Main Tasks.
• Provide In person / Face to face, IT support in a large-scale end-user environment; • Remote Support & In person/On desk/field support; • Work by procedures and tickets; • Warehouse, stocks control, logistics & Back-office tasks.
Required qualifications to be successful in this role.
Technical Skills.
• Hardware and Software; • Networking and security; • Microsoft tech savvy; • Main Technologies.
MS Windows, M365, Printers, Audiovisual equipments (cisco), iphone & Mac, Smartpass, Active Directory, Network protocols; • Information technology or equivalent, IT Formation/IT certifications; • Proven experience as a help desk technician or other customer support role; • Experience in large-scale end user support operations (+ users); • Minimum of two continuous years of working Experience in IT related support tasks; • Familiar with LAN/WAN/Datacenter environments and network protocols such as TCP-IP/DNS/DHCP; • Tech savvy with working knowledge of office and corporate products, technology adept and consumer; • Comfortable (not an expert) with Microsoft technology and products (Excel, windows, Active Directory, Outlook-exchange) in a support environment context; • Good understanding of collaborative tools and its importance in the current digital working era; • Good comprehension and knowledge of desktop hardware components; • Knows and comprehends the importance of IT Security, Cyber Security in a corporate environment; • Good understanding of computer systems, mobile devices and other tech products; • Ability to diagnose and resolve basic technical issues and behind (advanced IT issues).
Soft Skills.
• Good English speaker (maintain and elaborate a conversation); • Very Strong soft skills with strong focus in customer happiness and excellent communication skills (Mandatory); • Strong analytical, problem-solving skills & troubleshooting skills; • Problem solving and critical thinking; • Customer oriented; • Conscientiousness; • Teamwork; • Multitasking Ability.
Skills.
Active Directory Network What you can expect from us.
Insights you can act on While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.
When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes.
We call our employees “members” because they are CGI shareholders and owners, and, as owners, we enjoy working and growing together to build a company we are proud of.
This has been our Dream since , and it has brought us to where we are today—one of the world’s largest independent providers of IT and business consulting services.
At CGI, we recognize the richness that diversity brings.
We strive to create a work culture where everyone belongs, and we collaborate with clients in building more inclusive communities.
As an equal opportunity employer, we empower all our members to succeed and grow.
If you require an accommodation at any point during the recruitment process, please let us know.
We will be happy to assist.
Ready to become part of our success story? Join CGI—where your ideas and actions make a difference.