GERMAN SPEAKING PAYMENTS & RISK ASSOCIATE
Descrição da oferta de emprego
The Risk Associate works in the Risk Management & Credit Team in the Transaction Services department at Entain.
The team’s overarching aim is to catch and prevent fraud at our gaming websites.
Responsible for the day-to-day management of the operations to ensure delivery of service within the agreed quantitative and qualitative standards with focus on team performance, customer satisfaction and timely resolutions.
Responsibilities.
· Maintain agreed service levels for the DE labels; · Support the DE hotline; · Liaise with players on account related issues, resolving problems and ensuring high levels of customer care; · Handle customer documents as part of the KYC or risk prevention flow; · Review customer withdrawals within the agreed time frames; · Perform overall review of accounts as part of withdrawal approval and/or fraud prevention procedures; · Analyze customer deposits and account categories, to prevent fraud, correct errors and resolve problems; · Analyze records of Affiliate accounts, to ascertain whether there are any irregularities; · Suggest improvements to procedures and systems, in the interests of fraud prevention and customer care; · Investigate financial irregularities on accounts; · Work with colleagues in other departments to resolve account-related issues and prevent fraud; · Help maintain quality control and customer care through analysis of player contact; · Investigate risk issues relating to third party processors; · Check gaming history.
Detalhes da oferta
- confidential
- 08/04/2024
- 07/07/2024
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