GERMAN SPEAKING INSURANCE SERVICE REPRESENTATIVE

Are you fluent in German and passionate about delivering topnotch customer service Were seeking dedicated individuals to join us as Remote GermanSpeaking Insurance Customer Service Representatives in Portugal! Whether youre an experienced professional or new to the insurance industry we offer thorough training competitive pay and a supportive work environment.
Take advantage of our generous relocation package including accommodation and flight tickets along with health and life insurance coverage opportunities for career advancement and more.
About Us.
As a leading player in the insurance sector we prioritize integrity innovation and excellence in serving our clients.
Join our team and become part of a company that values dedication and commitment.
Position Overview.
As a Remote GermanSpeaking Insurance Customer Service Representative youll assist our Germanspeaking clients from the comfort of your home in Portugal.
Your responsibilities will include providing support addressing inquiries and managing concerns related to insurance policies and claims.
Key Responsibilities.
Customer Assistance.
Offer timely and professional assistance to Germanspeaking customers via phone email and chat channels addressing their insurancerelated questions and issues.
Policy Management.
Help clients with policyrelated tasks like updates changes and renewals ensuring accuracy and adherence to company policies.
Claims Processing.
Guide clients through the claims process gather necessary information and collaborate with internal teams to ensure smooth claim resolution.
Product Knowledge.
Develop a deep understanding of our insurance products and services to effectively educate clients and fulfill their insurance needs.
Issue Resolution.
Resolve customer complaints and problems promptly and efficiently aiming for high levels of satisfaction and retention.
Qualifications.
Fluency in German.
Demonstrate fluency in spoken and written German to effectively communicate with our Germanspeaking clientele.
Customer Service Skills.
Possess strong customer service skills including active listening empathy and effective problemsolving.
Attention to Detail.
Exhibit keen attention to detail in recording and documenting customer information accurately.
ProblemSolving Abilities.
Showcase strong problemsolving skills and critical thinking to address customer issues effectively.
Adaptability and Learning Agility.
Be adaptable and open to learning new tools and processes to succeed in a remote work environment as an insurance customer service representative.
No Prior Experience Necessary.
This role welcomes candidates with varying levels of experience making it a great opportunity for individuals new to the insurance industry who are eager to learn and grow.
Perks.
Relocation Support.
Receive comprehensive relocation assistance including accommodation and flight tickets for candidates relocating to Portugal.
Equipment Provision.
Get provided with all necessary equipment such as a laptop and headset to support your remote work setup in Portugal.
Competitive Compensation.
Enjoy competitive pay that reflects your skills and dedication to delivering exceptional service.
Health and Life Insurance Benefits.
Access comprehensive health and life insurance coverage for yourself and your family ensuring your wellbeing and security.
Career Growth Opportunities.
Benefit from opportunities for career advancement and professional development as you progress within our organization.
Ready to embark on an exciting career journey in the insurance industry from your home in Portugal Apply now and join us in delivering exceptional service and peace of mind to our clients! Remote Work.
No