CUSTOMER REPRESENTATIVE WITH GERMAN
Descrição da oferta de emprego
Become part of one of the most successful companies today! Together with your colleagues, you'll build a team of world-class customer service professionals to help business customers make the most of the Social Media platform services in the best possible way.
Requisitos do trabalho
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Native level German
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Working proficiency in English, at least B2 level.
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Excellent communication skills
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Problem solving
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Sense of responsibility
Outros dados de posição
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Handling inquiries from new and existing customers (small and medium-sized businesses) by phone, email, and live chat;
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Outbound callbacks by phone and proactively contacting all customers who previously contacted us via the platform, customer service via other channels (chat or email);
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No sale; Supporting customers after they have independently purchased services on the Social Media Platforms
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Mainly solving technical problems (ad placement, technical errors, questions about pixels and catalogs);
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Handling payment and billing issues (billing issues);
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Independently and proactively finding solutions, with the help of the constantly available knowledge base;
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Please note that for this work position both ion, both good German and English, in oral and written form is required.
Detalhes da oferta
- Efetivo, tempo inteiro
- 1000€ - 1500€
- 11/05/2023
- 09/08/2023
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