CUSTOMER SUPPORT ENGINEER - WIRELESS

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Oeiras, Portugal Area of Interest Customer Experience Job Type Professional Technology Interest Networking, Wireless, Mobility Job Id   What you'll do Diagnose, troubleshoot and resolve incidents related to Cisco wireless technology Work with Cisco customers remotely and help tackle their highly sophisticated technical issues Engage in internal cross-technology collaborations to help tackle issues in heterogeneous network environments Recreate customer technical problems within Cisco’s internal labs Be a trusted technical authority to worldwide Cisco customers and partners Contribute to knowledge bases and troubleshooting guides Build automation and augmentation logic to speed up issue resolution Be the first to lay hands on the latest and greatest cutting-edge technologies in Cisco Enterprise area Improve product quality by identifying and submitting software defects Be a phenomenal teammate in a worldwide team As a Technical Support Engineer you.
Aspire to develop a solid understanding of modern enterprise networks and wireless technology Have strong analytical and problem-solving skill Have the ability to work under pressure and good prioritizing skills Have the ability to quickly learn new or unfamiliar technology and products using documentation and internal resources and apply that knowledge in real world situations Have skills to work independently as well as in very diverse team environment Have a Bachelor's degree in Information Technology related field of study (preferably with a network engineering/computer science or telecommunication specialization).
We'll be very impressed if you can also show one of these.
Knowledge and experience with Cisco wireless products Hold a current valid industry recognizable accreditation (CCNP, CCIE) Knowledge of programming language (preferably Python) Who you'll work with You will work primarily within the Cisco wireless technology area.
You participate in new product introductions and internal projects from your primary domain of expertise but also have the possibility to be involved in any of the other available networking domains.
We offer free/unlimited access to any of Cisco’s hardware and software products from across the entire Cisco portfolio.
As part of solving issues for customers and reproducing customer environments you will have access to a worldwide network of 24/7 dedicated internal Cisco Labs that span across several locations worldwide where you can find any device, model or even module.
If you enjoy configuration and setting up network devices, this is the job for you! Why Cisco We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Please contact us to request accommodation.
#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.
We embrace digital, and help our customers implement change in their digital businesses.
Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company.
And a security company.
We even invented an intuitive network that adapts, predicts, learns and protects.
No other company can do what we do – you can’t put us in a box! But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.) Day to day, we focus on the give and take.
We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart.
Because without diversity of thought and a dedication to equality for all, there is no moving forward.
So, you have colorful hair? Don’t care.
Tattoos? Show off your ink.
Like polka dots? That’s cool.
Pop culture geek? Many of us are.
Passion for technology and world changing? Be you, with us!  #li-sf1 Message to applicants applying to work in the U.
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and/or Canada.
When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.
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and/or Canada locations, not including equity or benefits.
For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses.
Hiring ranges for sales positions include base and incentive compensation target.
Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training.
Applicants may not be eligible for the full salary range based on their U.
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or Canada hiring location.
The recruiter can share more details about compensation for the role in your location during the hiring process.
U.
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employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.
Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday.
Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO.
We offer additional paid time to volunteer and give back to the community.
Employees are also able to purchase company stock through our Employee Stock Purchase Program.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components.
For quota-based incentive pay, Cisco typically pays as follows:.
% of incentive target for each 1% of revenue attainment up to 50% of quota; 1.
% of incentive target for each 1% of attainment between 50% and 75%; 1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.
For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target.
Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.