CUSTOMER SUCCESS ACCOUNT OPERATIONS SUPPORT (M/F)
Descrição da oferta de emprego
Supports the primary CSAM on specific accounts to build customer relationships beyond the current Unified Support contract consumers with a focus on understanding business priorities and how they align and realize the business value for customers and Microsoft.
Guides and leads conversations to facilitate the achievement of customer business objectives by leveraging their investment in Microsoft.
Maps internal roles to customer priorities to action the needs of customers.
Holds, maintains, and nurtures internal stakeholder relationships.
Supports the primary CSAM on the account to establish senior/executive internal relationships and hold business value conversations at executive levels.
Gathers information on the business and Information Technology objectives for customer organizations to identify customer priorities and map them to appropriate solutions.
Contributes to the development of a shared customer account plan to support customer objectives using partnerships with other account team leaders.
What You Need Qualifications Required/Minimum Qualifications Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 2+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience o OR equivalent experience.
Additional or Preferred Qualifications Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 5+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience o OR equivalent experience.
1+ year(s) relevant work experience within customer industry.
Microsoft certification in relevant technologies Information Technology Infrastructure, Foundation certification or equivalent service management certification.
The Offer.
Location.
Remote Required start date.
ASAP Required end date.
(Potential to extend 18-month contract depending on budget & performance) Work schedule.
full time, 40 hours VB.
SA.
6,50 If you are interested, please send your application!
Detalhes da oferta
- Adecco Recursos Humanos
- Indeterminado
- 05/04/2024
- 04/07/2024
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