Logistics manager

Heading Ocean Freight, Project Cargo and Cross Border shipment in Nippon Express Bangladesh. I guided & Trained team to pull out maximum effort. Besides reducing operational cost is our ultimate goal keeping good quality service…

Project Cargo:

Lead a team who handled FUDO & TREVI Project, Steel Wire Rope through Tokyo Construction in which most of the cargo was Heavy lift equipment like Base machine, Crawler etc.  Also I handled IHI shipment which was over Dimensional Turbine for Max Power Limited. Besides, The construction of Kanchpur, Meghna, Gumti Bridges and rehabilitation of existing bridge Material for incorporation into Permanent works Steel Pipe sheet piles which was belonging to Nippon Steel & Sumikin Bussan Corporation under KMG Project.

a.	Negotiate Rate and Service with Subcontractor
b.	Actively participates in formulating the RFQ/RFI’s and ensures that are attended on time on successful closure
c.	Coordinate with Subcontractor and settle Grant Chart before starting the project
d.	Visit Government offices to maintain liaison for different projects
e.	Engaged with custom clearance and commercial job of Nippon Express Customers, such as custom assessment of cargo at all port, advising local and international customers regarding their shipping documents (Like L/C, Government permission, HS Code, Rules of VAT & AIT regarding imported items etc.).
f.	Assist and guide team for obtaining Import Permit
g.	Assist and guide team for taking Approval for Temporary or Permanent Importation
h.	Assist and guide team for arranging Bank Guarantee or Payment of Custom Duty and Payment of port as well as shipping charges 
i.	Coordinate with team to visit CY Yard, Cargo condition and unloading area inside Chittagong or Mongla.
j.	Arrangement Surveyor for inspection of the operation
k.	Kick of Meeting with all concerned parties like CY operators, Crane Operators, Stevedores, Trailer Owners, Inspectors and subcontractor.
l.	Assist and guide team for Checking Dunnage, Lashing & Securing of the cargo
m.	Ensure Taking Photos before unsnuffing from containers/Trailer during operation and after
n.	Ensure Keeping proper record and informing consignee about delivery
o.	Reports performance to the client (Local & Foreign) as directed by the SOP. 
p.	Provides reports on weekly/monthly/ annual basis or as required
q.	Assist and guide team for Releasing Bank Guarantee in case import cum export shipment.
r.	Negotiate with Vessel Operator and CPA for Vessel berthing as per project on time closure.
s.	Assist and guide team for Documentation and Invoicing in time
t.	Arrange COO as per client requirement

Cross Border:

Handled YKK, Bangladesh Honda Ltd (BHL) Cross Border shipment from India to Bangladesh. 

	Follow up Dl receiving along with loading pictures from Gurgaon, lndia within 2 days after departing shipment from YKK India/BHL/Suzuki.
	Follow up with Team to send D/I to YKK Bangladesh/BHL by email for arranging Import permission, L/C Copy and other docs (if required). 
	Collecting Docs from YKK Bangladesh/BHL once Docs are ready.
	Ensure that Team immediately sends docs to our Benapole Agent to start Customs Entry.
	Coordinate with Bongaon office to get right information in right time regarding Vehicle status.
	Immediately inform both YKK Bangladesh and India (BHL) in case Truck does not get serial within 2 days in Kalitola 
	Ensure unloading from Indian Truck to our Benapole CFS right away and Store till loading onto our Cover van. 
	Ensure taking photo and share both India and Bangladesh office to reconfirm goods are in sound condition. Immediately inform both YKK Bangladesh and India (BHL) in case any Missing or damage cargo.
	Generally Indian Truck unloads at CFS during evening time. In that case cargo is loaded onto Truck next day.
	Ensure Truck or Cover van is reached at YKK/BHL as per client’s schedule time to avoid demurrage charges.
	Ensure sending picture and update monitoring sheet to India office after delivering the goods to clients (YKK/BHL) premises 

Ocean Freight:

Major Export clients are Uniqlo, Itochu, TS Tech, and Nakano while Major Import clients are Op-seed, YKK, Sheltech Ceramics, Rahimafrooz and BMW etc.

1.	Conduct Meeting with Clients
2.	Attend sales call with Sales Team frequently 
3.	Attend RFQ, Rate & Space negotiation with carriers, subcontractors and CFS etc.
4.	Process Develop
5.	Reporting to Regional weekly, Monthly & Quarterly 
6.	Train/Educate/Monitor Team members
7.	Recovery of Operational Cost and Report to MD & CEO Monthly basis.
8.	On Boarding new client in line with SOP
9.	Update Rate chart Monthly and Quarterly as well as share with Sales Team and Destination office 
10.	Manage & Motivate Team
11.	Problem solving & conflict handling
12.	Procure New Business
13.	Assist Team member for IGM filing dispute

SG Logistics Private Limited as Agent of DB Schenker 
Manager, Customer Service
Ocean Freight
July 01, 2016 to Oct 31, 2017                                                          

Worked in various positions in same organization & now working as an Ocean Freight, Manager. I am here to generate/re-align process/ motivate which ultimate goal to achieve customer satisfaction and organizational Benefit.
	
•	Process Develop
•	Operational Excellence in Client handling
•	Train/Educate/Monitor 
•	Recovery of operational cost 
•	On boarding new client in line with SOP
•	Manage & Motivate Team
•	Problem solving & conflict handling

Besides, I have been working as a control Tower of Tally Weijl since 2014. That’s for I’m heading a Team which is taking care Tally’s Sea, Sea-Air, Air and QC Platform etc.  


Dy. Manager Customer Service
Ocean Freight
July 01, 2013 to Jun 30, 2016

Worked as a Team Leader

•	Achieved professional and Trustfulness relation with client and agent. That’s for Client satisfaction is outstanding. Client and agent is willing to express their satisfaction.
•	Procure new business using Inter-personal communication and relationship with client. Also Contributing GP for the growth of the organization.
•	Good Team work. That’s for Team can handle huge volume shipment without any complain and flawless operation within time frame.
•	Always Guided and Trained Team members. That’s for they are very well trained and can handle shipment confidently.
•	Operational Excellence in Client handling
•	Train/Educate/Monitor Junior Colleague in the Team within Assign Time. 
•	Recovery of operational cost wherever possible
•	Identify system flaws and correct with authority

Asst. Manager, Customer Service 
Ocean Freight
July 01, 2010 to Jun 30, 2013   

During this period i learnt many things that helped to get confidence in myself. Following was my key jobs 

•	Kept continuous communication with all Stakeholders both physically and virtually.
•	Good negotiator with different carriers with regard to rate and service
•	Gain free hand business using inter personal relationship
•	Ensure sustainable and effective customer service towards customers
•	Building Interpersonal communication and relationship with existing and potential clients.
•	Recovery of operational cost wherever possible with the help of Management
•	Develop Process with the help of Management
•	Attend service call (at least twice a week to meet shipper/buying office)

Sr. Executive, Customer Service 
Ocean Freight
July 01, 2006 to Jun 30, 2010

Worked as a one man show including communication, operations & documentation for all consignee (Carter's, Tally, Vivarte, Costco, Fox, Decathlon, Nike, Adidas etc...) & Gained experience to handle entire Ocean Freight Department while DB Schenker launched business with SG Logistics Pvt. Ltd in Bangladesh.
Did many mistakes but learned also which helped me to guide others.

Expolanka Bangladesh Ltd
Executive – Customer Service, Ocean Freight
August 1, 2005 to Jun 30, 2006  

Started career in the consolidation Service through Expolanka... Learnt how to handle PO Management..

Scanwell Logistics Pvt. Ltd
Executive – Customer Service, Ocean Freight
May 2005, to July 31, 2005

It was my first job in freight forwarding and Worked for 3 Months.

Ocean Int’l Ltd agent of Hyundai Shipping Line 
Jr. Executive, Documentation 
May 2003 to May 2005 

Started career through mainline carrier Hyundai Merchant Marine Co. Ltd as Documentation cum Customer Service... Acquired knowledge of this industry...