EMPREGO MARKETING AND CUSTOMER MANAGER PORTO, PORTO

Implementing customer support processes to enhance customer satisfaction... capture and convey customer feedback for ongoing improvement of products and services...

customer service oriented... increase quality measures and ensure customer satisfaction... prepare and implement meetings and team member appraisals...

People change the world, and we believe in them... our organisation is growing and we want you to be part of one of our main departments, the marketing department:...

Balances stakeholders and  i nfluencing:   you proactively engage  with business and functional teams to understand their needs and then  identify  and  anticipate...

* proficient english (written and spoken), and excellent written and verbal communication skills... * ensure billing timeliness and accuracy...

* maintain release documentation and manage key information such as build and release procedures, dependencies, and notification lists... * analysing risks and resolving...

You own and maintain logs, documentation and reports of project activity... you establish and monitor service level agreements, key performance indicators (kpis)...

For more information, please visit our website, and follow vml on our social channels via instagram, linkedin, and x... we've built over 500 platforms for brands...

Strong customer orientation with a focus on relationship-, expectation- and de-escalation management... ensure seamless alignment across multiple ecs and other sap...

Document and report engagement status, and manage internal sap stakeholders... recognize potential risks and issues, and develop plans for their mitigation...

* developing employee and customer relationships and taking the time to understand the wider needs and implications and manage expectations...

Deliver high quality and ensure stable operations... we ultimately believe in unleashing all talent and creating a better and more equitable world...