EMPREGO B2B B2C CUSTOMER SERVICE PORTO, PORTO

Implementing customer support processes to enhance customer satisfaction... manage day-to-day functions of the customer service, customer success and project management...

Ensure a reliable, adequate and competitive b2b customer service level for all assigned partners/accounts... * work closely with the sales team and support them...

You report to the vp customer success and closely interact with all teams of the factorypal organization, which deliver our saas solution to the customer as well...

Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, crm, cx, data, production, and technology...

* work with service management in the post-mortem analysis and improvements identification... our expertise spans the entire customer journey, offering deep insights...

* a proven track record of delivering analytics implementation projects for b2c and/or b2b organisations... our expertise spans the entire customer journey, offering...

Manage service partner relationships: build and manage strong relationships with service partners responsible for inverter and component repairs...

Responsabilidades: – elaboração de estratégia de marketing de conteúdo (elaboração de planos estratégicos com definição de objetivos, kpis, targets e projeção de...