TECHNICAL BUSINESS ANALYST

Descripción del puesto.
Who We Are.
At VML, we are a beacon of innovation and growth in an ever-evolving world.
Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration.
With the merger of VMLY&R and (COMPANY NAME), we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.
Our global family now encompasses over employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences.
Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology.
We deliver end-to-end solutions that result in revolutionary work.
The opportunity.
A Technical Business Analyst with extensive experience, is a key part of the team and expected to take the initiative in ensuring the technical needs of our client are fully documented, understood and met by the proposed solution.
What you'll be doing.
* Gather and document Technical / API / Cloud requirements and translate them into clear user stories and acceptance criteria that can be used and interpreted by technical users.
This will involve attending workshops and assessing source documentation * Work closely with Technical Architects to ensure that technical options are full assessed * Create logical and innovative solutions to complex problems * Analyse business systems in order to recommend efficiencies * Provide estimates for future analysis work * Work closely with developers and a variety of stakeholders to ensure all solutions meet goals * Provide training to users of a new system as required * Communicate and collaborate with the test team * Plan and work flexibly to meet deadlines * Maintain great relationships at all levels of the organisation * Maintain consistently high levels of client satisfaction and effectively escalating business critical situations to as required * Manage situations and relationships both internally and externally What we want from you.
* You will have extensive experience working as a Technical Business Analyst on large ecommerce projects * Experience of working supplier side and managing client stakeholders and 3rd parties * Able to plan, and run large workshops with senior client stakeholders and manage senior stakeholders effectively * Highly proactive, talented, enthusiastic, focused, eye for detail, professional.
Keen to learn and to challenge for smarter ways of doing things; a team player proud of their work who wants to share it.
You like working in a fast-paced environment and are ready to inspire outstanding online shopper experiences for consumers and brands, no matter what product, service, sector, device or channel! * You will have a customer-first mindset, with the maturity and initiative to do what it takes keep our clients happy, including some working at client locations.
* Online shopper experiences for consumers and brands, no matter what product, service, sector, device or channel! * Deep understanding of APIs and contracts, microservices landscape * Understanding of Cloud terminology * Experience of Agile software delivery * Production of technical user stories and acceptance criteria * Analysis and design of systems (package integration and bespoke development) * Business Process mapping and engineering * eCommerce and retail / brand experience * Ability to work on your own initiative to an agreed action plan * Strong communication skills - as this role requires a high level of communication, interpersonal and presentation skills * Strong problem solving, time management and organisational skills * Strong commercial awareness and business acumen * Energetic, enthusiastic with strong attention to detail If you know some of this, even better.
* Software development experience * Experience working with multiple different ecommerce platforms What we can offer you.
Alongside the opportunity to work with some of the most exciting brands around the world, we'll also prioritise your career development and help you grow your skills.
We'll empower you to make a difference, allow you to be yourself, and respect who you are.
AT VML Enterprise Solutions Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world's leading organisations to deliver outstanding digital experiences across all major routes to market worldwide.
marketplaces, online retailers, D2C, B2B and social platforms.
With over experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.
We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury's, Selfridges, Shell and Tiffany & Co.
We've built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia.
Our reputation is based on our people, and we believe we have some of the best in the business.
As our business grows internationally, we're looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world.
Working as a team, no problem is insurmountable; we share in our client's successes and believe that anyone can show creative bravery no matter what their role is in the team.
In our Lisbon or Porto office, you'll join a team of other specialists who are always ready to help each other.
The team is part of our Enterprise Solutions network and works in coordination with our Local and EMEA client leads.
At VML, we are committed to fostering an all-inclusive work environment that is both rewarding and career-forward.
Our Inclusion, Equity & Belonging initiatives, alongside the VML Foundation, reflect our dedication to giving back and making a positive impact in our communities and beyond.
Our people are the heartbeat of our organization-creators, doers, innovators, makers, and thinkers-who drive not just marketing, but meaningful experiences that resonate in every action and interaction.
VML is a WPP Agency.
For more information, please visit our website, and follow VML on our social channels via Instagram, LinkedIn, and X.
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