SERVICE DESK AGENT GERMAN SPEAKER
Descrição da oferta de emprego
As a Service Desk Agent with HCL Technologies, you will be the first point of contact for technical and customer support inquiries for our German Speaking stakeholders.
The ideal candidate will be an effective communicator, an analytical problem solver, and have the ability to thrive in a fast-paced environment.
Tasks Manage incoming client contacts and escalations with compassion and proactivity, in order to prioritize their needs and provide unique solutions to problems.
Own the Stakeholder Experience by liaising with diverse Helpdesks (for troubleshooting assistance), product partners (both certified through the client and third-parties), and Quality Engineering teams.
Coordinate regular calls with the client, for refills and upgrades to product accessories.
Process both client-generated and internally generated service request tickets, within specified delivery times.
Administrative support to certify client details, and alter any incorrect information within our stakeholder’s client database.
Requirements High School Diploma or Secondary School Completion Equivalent Minimum of a year’s experience in a Customer Support or client facing role, preferably in a multi-national environment.
Close familiarity with Computers and Digital Network configurations.
Including advanced level working knowledge of the Microsoft Office Suite.
Adaptable to working alongside the time zone and calendar of local stakeholders.
Required Language Thresholds.
German (C2.
Native-Level Fluency), English (B2.
Independent User Level) Benefits Competitive Salary Meal Allowance on Card Career Progression Opportunities Parenthood Program Well-rounded Health and Life Insurance Packages On-site gym.
includes indoor pool access, fitness classes, and a football pitch Staff Canteen with varied food options and river-facing balcony seating
Detalhes da oferta
- HCL Technologies Portugal
- Em todo Portugal
- Indeterminado - Indeterminado
- Indeterminado
- 24/05/2024
- 22/08/2024
Are you looking for an exciting opportunity to work in sunny portugal? are you passionate about online advertising and new technology and would you like to join one of the leading companies worldwide? join a leading outsourcing company that specializes in providing customer/technical support and content......
✓c2 level or fluent german ✓knowledge of english level c1 (to ensure you are up to date with training and communication between the departments and employees)... ✓competitive salary package for entry-level (includes transportation allowance and work-from-home allowance, if applicable)......
✓c2 level or fluent german or dutch ✓knowledge of english level c1 (to ensure you are up to date with training and communication between the departments and employees)... 20 per worked day) -paid in twelve months fourteen months... ✓competitive salary package for entry-level (includes transportation......
Start: 31st may or later banking project: german on-siterole: as customer service agent (m/f/d) for german you will support clients from one of the greatest german banks... 00 € + language adder german 450... from the beginning, you will take an active role in providing excellent and nimble customer......
Start: asap banking project: german on-site in lisbon role: as customer service agent (m/f/d) for german you will support clients from one of the greatest german banks... ) 2 days off per week training: 10 days of training + 1 week of nesting (100% on site)worplace: parque das nacoes salary details:project......
Workplace:portooffice park, boavista (on-site) benefitsrelocation packagesalary: german + english: base : 950... tasks:as customer service agent (m/f/d) for german + english you will support clients from one of the greatest cryptocurrency companyyou will give customer support by handling customers’ questions......
Our client, a multinational financial service corporation, is seeking a friendly and efficient german customer support agent to provide top-notch service to their clients... responsibilities: provide friendly and efficient service to customers as the first point of contact resolve customer issues and......
You want be a customer service agent for one of the biggest technology multinationals in the world ? check the offer below... requisitos do trabalho requirements: – know your way around a computer; – focused and driven; – you enjoy working with people and are empathetic; – you are fluent in german; –......
Join a multicultural team and advance your career as a customer support agent... a hebrew customer support agent is needed in lisbon, portugal for a leading video streaming website... the ideal candidate must have 12 months of customer service experience, excellent communication skills in hebrew, and......
We are recruiting a content moderator (m/f/d) for the german market, for one of the largest social media platforms... your day to day: • reviewing online videos/content/complaints/legal notices received from the end customer on any incorrect decisions taken related to their copyright work/material •......
