SALESFORCE SERVICE CLOUD ARCHITECT
Descrição da oferta de emprego
You will be pivotal in designing developing and maintaining the CRM ecosystem.
Your primary responsibility will be to architect implement and customize Salesforce Service Cloud to meet the unique demands of the financial services sector with a focus on integrating with Azure DevOps and Agile development practices.
Knowledge of Talkdesk is considered a valuable asset.
Key Responsibilities.
CRM Solution Design.
Lead the design and architecture of Salesforce Service Cloud to meet the specific needs of the financial services industry ensuring alignment with Agile development methodologies.
Customization and Configuration.
Tailor Service Cloud to the unique business requirements of the financial sector including the creation of custom objects fields workflows and processes and integrate with Azure DevOps to enhance development workflows.
Integration.
Connect Salesforce Service Cloud with other financial systems and thirdparty applications as well as with Azure DevOps for Agile project management to provide a seamless datadriven customer experience in a regulated environment.
User Training and Support.
Provide training and support to endusers to ensure effective use of the CRM system in compliance with industry regulations and Agile best practices.
Data Management and Optimization.
Oversee data quality data migration and data governance within Service Cloud adhering to Agile development principles and industry standards and continuously monitor and optimize the CRM system to improve efficiency and the customer experience in the financial services sector.
Maintain comprehensive documentation of CRM system configurations changes and Agile development processes in line with industry compliance requirements.
Requirements Qualifications.
Bachelors degree in Computer Science Information Technology or a related field.
Salesforce Certified Service Cloud Consultant certification is highly preferred.
Proven experience (5 years) in architecture implementing and customizing Salesforce Service Cloud with a strong emphasis on Agile development Azure DevOps integration and financial services industry knowledge.
Strong understanding of CRM best practices industry regulations and Agile methodologies as they relate to the financial sector.
Experience with Salesforce Lightning APEX Visualforce and SOQL.
Excellent problemsolving and communication skills.
Ability to work collaboratively with crossfunctional teams Keen on someone communicative with the ability to guide requirements in terms of architecture and with the capacity to follow development.
English fluent Portuguese fluent Additional Skills (Preferred).
Salesforce Administrator certification.
Experience with other Salesforce products such as Sales Cloud and Marketing Cloud.
Knowledge of Talkdesk or other customer service technologies.
Proficiency in industryspecific financial systems and regulatory requirements.
Pour un des leaders mondieux du secteur de l' nergie, et dans le cadre du d veloppement d'une offre de service d'op rations SECOPS sur AWS et AZURE, la direction OnPrem et Cloud Infrastructures de GBS IT souhaite staffer un SDM, responsable des op rations SECOPS.
Il sera responsable de piloter et de r aliser les activit s.
1- Prise en compte des rapports SECOPS 2- Etudier et d finir les plans de rem diation (p rim tre concern, les impacts de la rem diation, les actions techniques a r aliser, etc...) 3- La planification, l'orchestration et le suivi des rem diations 4- La communication et le suivi de l'avancement du changement Requirements Expertise AWS - Confirm Expertise AZURE - Confirm Automatisation des actions d'analyse - Confirm Automatisation des actions de rem diation - Confirm Processus ITIL de production - Confirm Connaissance ITSM Servicenow - Confirm Fran ais - natif / bilingue Anglais
Detalhes da oferta
- Next-Link
- Em todo Portugal
- Indeterminado - Indeterminado
- Indeterminado
- 12/04/2024
- 11/07/2024
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