IT SUPPORT L1 ANALYST - GERMAN SPEAKER
Descrição da oferta de emprego
From the Titanic ship in to The Moon Buggy in , WTW has a richness in insurance history dating back to .
Our WTW Regional Delivery Hub based in the heart of Lisbon - encompasses a 175 strong global team of who deliver operational excellence through innovation and streamlined solutions every single day.
IT Support L1 analyst role, being the first line of support is to provide a single point of contact for end-users and is responsible for managing customer queries and performing simple troubleshooting.
IT Support L1 are the interface between the customer and other tiers of IT support, fixing what they can through simple troubleshooting, at the first point of contact and escalating everything else to the remaining tiers in the operating model.
Daily Activities.
Accept Inbound Calls/Chat/Self Service tickets according to agreed Service Level Target (SLT).
Record and process tickets following agreed process and procedures Using problem-solving and people skills to ensure swift resolutions to technical issues.
Triage, diagnose and perform basic troubleshooting on computer error messages and failures and resolve or make recommendations for resolution of Incidents and Request.
Utilize all technical tools/resources like remote management software to provide resolution in one call whenever possible.
Address user concerns regarding hardware, software, and networking Account administration.
new user requests, leaver requests, password requests etc., Timely ticket routing to next team when first attempt to resolution failed and follows defined exceptions.
Coordinates with L2/other support team when applicable.
Handles Special Projects as applicable and process Software Installation Request Escalate issues to next level support if needed..
The Requirements Proficient in oral and written German and English At least two (2) years' experience in an IT performance analysis and end-user support role.
Associate's or bachelor's degree in computer science, information systems, or similar is a plus.
ITIL Foundation, IELTS, TOEFL Certification is an advantage.
In-depth and current knowledge of computer programs, hardware, and business applications.
Basic knowledge of Windows, MS Office 365, MFA, VPN, Citrix, Azure, Active Directory and Exchange Server related tools is a must/ Proficiency in Service Now ticketing tool or other task management software.
Skilled in balancing technical knowledge with customer service skills
Detalhes da oferta
- Willis Towers Watson
- Em todo Portugal
- Indeterminado - Indeterminado
- 15/04/2024
- 14/07/2024
” we are looking for german speaking employees for our team in lisbon to support our customers... you don't need previous experience - we offer training ! location: oriente – lisbon company: american it company... 2023 ! your tasks: ability to assist users with pre-sales, general inquiries, and technical......
Our client is looking for a german customer support to join their growing team in lisbon – portugal... this project is a support line for one of these services - the best-loved video streaming website in the world... you will be part of a multicultural team based in lisbon, where you will provide outstanding......
We are looking for talents to work in customer support positions in portugal, to assist clients of worldwide renowned companies! no previous experience in customer support is required, you will have a complete paid training by certified instructors! if you are proficient in german and your english level......
If you are a native german speaker with a passion for providing top-notch customer service, we encourage you to apply for this exciting opportunity... our international client is seeking a highly motivated and experienced german-speaking customer support agent to join their team in barcelona......
Our client is looking for a german or dutch video content analyst to join their growing team in lisbon – portugal... do you love social media? are you a fan of vlogging or constantly looking to videos to help solve your challenges? if the answer is yes, then you must start your career with a global company......
Our client is looking for a german video content analyst to join their growing team in lisbon – portugal... do you love social media? are you a fan of vlogging or constantly looking to videos to help solve your challenges? if theanswer is yes, then you must start your career with a global company working......
Requirements: in possession of a university degree native or fluent level of german along with a fluent level of english previous experience in a similar position is an asset strong communication skills, both verbal and written computer skills team player and customer oriented willingness to learn and......
For non-eu residents, it is mandatory to have a valid work permit... inbound sales support and selling of products to increase revenue while ensuring the highest level of customer satisfaction... our client a tech business, with worldwide offices, is looking for their portuguese team a: customer advisors......
B2)-interest in digital technologies-no experience is requiredoffer:-salary: 1360€ - 1450€ gross/month-training by certified instructors-career development opportunities- initial contract with a duration of 12 months- private health insurance after contract signature (additionally to the standard insurance)......
Our client, a multinational financial service corporation, is seeking a friendly and efficient german customer support agent to provide top-notch service to their clients... responsibilities: provide friendly and efficient service to customers as the first point of contact resolve customer issues and......
