IT APPLICATION SUPPORT

Position Description.
CGI is looking for an IT Application Support to join our team.
Your future duties and responsibilities.
• The primary role is to provide Level 1 and Level 2 Application Support for WM applications deployed in European sites.
Main Tasks.
• Handle user reported incidents; • Perform the solution assistance received directly from user by any channel, such as phone, email, application registered or walk-in; • Investigate and provide solution assistance requests received from Business Support or Helpdesk (database queries, functional diagnostic, etc.); • Define a permanent resolution and workaround requirement related to more complex incident requests; • Scheduling, tests of the delivered programs (quality and performance) with the team in charge of the developments; • Adhere to APS support shift plan in terms of mailbox, web portal and hotline; • Ensure batch related issues are attended and resolved on time; • Perform UAT management, UAT technical tests and production implementation for projects and patch upgrades; • Escalate timely to Head of APS on possible risks, escalation matters and management issues; • Ensure Service monitoring, reporting and continuous improvement of the service quality and availability; • Review and create application Support knowledge documentation; • Ensure that the all production deliverables are aligned with bank standards and best practices.
Required qualifications to be successful in this role.
Technical Skills.
• Bachelor’s degree in computer science, information technology, related to technical field, or equivalent experience; • Total of 3+ years of experience as first & second-line (Level 1 and Level 2 support) IT Application Support for a business within a fast-paced and competitive environment; • Applications.
User’s Oriented, Online Banking, KYC and Clients’ attributes systems; • Operating Systems.
Unix, Linux; • Languages.
Java; • Database.
PostgreSQL, Sybase, SQL, Oracle, PL/SQL; • Other.
Autosys, CFT, HTML5, Jira, Kafka, Service Now, WebSphere MQ, Tomcat; • Methodologies.
ITIL.
Soft Skills.
• Critical Thinking; • Good communication skills; • Extensive experience in daily verbal and written communication with a diverse group of people.
business users, IT teams, managers; • Detail oriented, analytical and excellent follow through; • Excellent work ethic, self-starter, autonomous; • Ability to learn from experience and from informal/formal instructions; • High level of persistence, can-do attitude, pro-activeness and maturity.
Language Skills.
• English – written and spoken – mandatory.
Skills.
AutoSys HTML ITIL Linux Oracle Postgre SQL ServiceNow SQL Sybase Unix WebSphere What you can expect from us.
Insights you can act on While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.
When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes.
We call our employees “members” because they are CGI shareholders and owners, and, as owners, we enjoy working and growing together to build a company we are proud of.
This has been our Dream since , and it has brought us to where we are today—one of the world’s largest independent providers of IT and business consulting services.
At CGI, we recognize the richness that diversity brings.
We strive to create a work culture where everyone belongs, and we collaborate with clients in building more inclusive communities.
As an equal opportunity employer, we empower all our members to succeed and grow.
If you require an accommodation at any point during the recruitment process, please let us know.
We will be happy to assist.
Ready to become part of our success story? Join CGI—where your ideas and actions make a difference.