GERMAN SERVICE AND DELIVERY E
Descrição da oferta de emprego
Would you like to work with a company that inspires more than 1 billion users on its platform? Are you German native or fluent with strong communication skills? Looking to make your career in a multicultural environment in the sunny and happy Lisbon ? So we have the perfect opportunity for you! Your future project.
join our German Service and Delivery E-commerce Support team.
Our client is the leading destination for short form mobile video, with the mission to inspire creativity and bring joy.
As an Advisor in this project, your daily responsibilities will include.
Manage customer/seller/creator enquiries proficiently and professionally while meeting specific quality expectations.
Identify root cause of reported issues and provide appropriate resolutions in order to deliver excellent service.
Summarize the Q&A and log in to the knowledge management tool.
Promptly escalate critical/ high-risk cases to the appropriate authority.
Coordinate with other teams/ departments to resolve customer issues, follow-up and make sure close-loop to all escalations.
Look for opportunities to identify ongoing issues and eliminate repeat complaints, reduce escalation rate in order to enhance operating process and improve overall customer experience.
Adhere to established procedures and guidelines while providing quality customer service in order to meet and exceed department standards.
Engage sellers to develop long-term relationships and confidence in client’s Ecommerce.
Support ad-hoc projects and initiatives per business needs.
To succeed in the role, you will need to have.
Native or proficient level of German (C2) Intermadiate level of English (at least B1) Ability to adapt to a challenging software system.
Analytical and problem solving skills with strong attention to detail Desire to learn and advance, be a curious investigator and problem solver Must hold EU citizenship or a valid work permit for Portugal Availability to work from our site in Sete Rios Availability to work 24x7 (40 hours/week) Benefits.
Signing bonus Competitive wages Relocation package Paid professional training Employee discounts Private healthcare & dental insurance (after six months of employment) Growth opportunities through various development programs Fun and engaging company-wide initiatives, including our EverBetter wellness program Job stability Life-long skills and experience Excellent work culture Go further with Foundever™ We believe in memorable associate experiences.
Here, you can improve your quality of life and grow your career.
Apply today!
Detalhes da oferta
- Foundever™
- 18/04/2024
- 17/07/2024
Systems; adhere to all company policies and procedures, corporate security policies, regulatory guidelines, industry service standards and codes of conduct; keeping records as required; issuing of new cards and renewal processes... responsibilities: provide superior professional customer service......
Demonstrate reliability and trustworthiness... ✓reliable professional and progressive mindset... ✓customer satisfaction orientation and proactivity... build a sustainable and mutually beneficial relationship between customers and the brand you represent... ✓positive attitude and willingness to perform......
Demonstrate reliability and trustworthiness... ✓reliable professional and progressive mindset... ✓customer satisfaction orientation and proactivity... build a sustainable and mutually beneficial relationship between customers and the brand you represent... ✓positive attitude and willingness to perform......
Start: 5th april banking project: german on-siterole: as customer service agent (m/f/d) for german you will support clients from one of the greatest german banks... 00 € + language adder german 450... relocation package: 700 eur / flight and 1 month accommodation in a hotel... 00 € + skill adder 200......
Main responsibilities: - handling all incoming customer requests by phone, email and chat, in line with service standards and procedures, offering excellence and quality of service to customers... our client is a global multinational customer experience specialist providing consulting, customer service......
Resolve payment and billing issues efficiently and professionally... utilize our extensive knowledge base to find independent solutions and deliver exceptional customer service... engage in outbound callbacks and proactively assist customers who previously contacted facebook customer service via other......
Are you looking for an exciting opportunity to work in sunny portugal? are you passionate about online advertising and new technology and would you like to join one of the leading companies worldwide? join a leading outsourcing company that specializes in providing customer/technical support and content......
From the beginning, you will take an active role in providing excellent and nimble customer service experience and seek continuously for initiatives to improve the overall customer experience... tasks:as customer service agent (m/f/d) for german + english you will support clients from one of the greatest......
Candidates should obtain more information about our privacy and data management policy in ttps://pt... our consultants help candidated find the best job offers and guiding them through the entire recruitment process... requisitos do trabalho requirements: – know your way around a computer; – focused......
Customer orders related to customer reservations, orders and purchases... we act on a framework of transparency, responsibility and respect... requisitos do trabalho requirements - mandatory to detain b1/b2 in english (subject to the cambridge test); - german c1... our commitment and involvement, together......
