GERMAN CUSTOMER SUPPORT AGENT

O que procura nos candidatos Job Description.
German-Speaking Customer Support Agent Company Overview.
Join a leading provider in the sports betting and gaming entertainment industry, renowned for delivering thrilling experiences and building trusted relationships with customers worldwide.
Our client operates a diverse portfolio of over 25 esteemed brands, committed to revolutionizing the gambling landscape.
Position Overview.
As a German-speaking Customer Support Agent, you will play a pivotal role in delivering exceptional service to our German and Austrian clientele.
You'll handle inquiries across various channels including chat, email, and phone, addressing a wide array of topics ranging from sports and casino queries to cashier-related matters.
Collaborating closely with cross-functional teams, you'll ensure customer needs are promptly met while upholding our service and quality standards.
Que funções irão desempenhar Key Responsibilities.
- Respond to customer inquiries via chat, email, and phone, providing accurate and timely assistance.
- Analyze individual issues and take appropriate action to resolve them, ensuring customer satisfaction.
- Collaborate with teams across different locations to achieve shared objectives and address technical anomalies effectively.
- Escalate complex issues to the relevant department for swift resolution.
- Adhere to Standard Operating Procedures to maintain consistent service delivery and quality standards.
Requirements.
- Fluent in German (C1 level proficiency required; B2 considered if close to C1 proficiency) and English (C1/B2 level proficiency).
- Prior experience in customer service, preferably in a contact center environment.
- Strong communication skills, both verbal and written.
- Flexibility to work in a shift-based environment, including weekends and public holidays.
- Comfortable with a hybrid work setup, spending two days in the office and three days working remotely per week.
- Proficient in PC equipment and software, including MS Office and internet searching tools.
Quais os benefícios oferecidos Onboarding Process.
- Two weeks of comprehensive theoretical induction training, either in-house or remote (to be confirmed).
- Two days of soft skills training to enhance communication and problem-solving abilities.
- Five to seven shadowing shifts, working alongside experienced colleagues to gain practical knowledge and skills.
Employment Details.
- Permanent contract offering stability and career growth opportunities.
- Competitive annual gross salary of €, distributed in 14 payments including holiday and Christmas allowances.
- Food allowance of €6.
per working day, provided on a tax-free meal card.
- Comprehensive health insurance coverage.
- One extra leave day per year as a birthday bonus.
- Access to our referral program and additional employee benefits, including LinkedIn Learning, Employee Assistance Tool, and office amenities Outros aspectos a referir Join our dynamic team and contribute to creating unforgettable experiences for our valued customers.
Apply now and be part of our exciting journey in Lisbon, Portugal!