GERMAN CUSTOMER ADVISOR FOR TOURISM INSURANCE COMPANY
Descrição da oferta de emprego
You can experience this culture and history while also being able to experience the work life in Portugal.
We can offer you a job in a company that values their employees and puts them in the first place! Become a part of a close team where you can meet new people and make new friends.
And all of this is possible while living in the beautiful Portugal! About the job We are looking for an experienced insurance customer advisor to connect with one of the insurance customers of one of the largest insurance companies in the world.
In this role, you will be responsible for answering customer queries over the phone and email and providing potential customers with detailed information about our products.
Responsibilities Process insurance policy administration or cancellation requests.
Re-issue policy documentation where required.
Identify, investigate, and escalate complex issues appropriately, by prioritizing urgent and sensitive matters.
Manage complex complaints professionally and timely.
Mediate between hosts & guests for reservation concerns - such as of alterations, cancellations, and resolution centre requests - and be able to decide on the best possible outcome for all parties involved.
Demonstrate ownership of user issues, concerns and queries until resolution or escalation.
Process responsible losses to provide the best resolution/support to the user while compiling standard workflows.
Recognise product and process issues that impact our community and submit reports and feedback.
Maintain accuracy and security of customer information on client's systems.
Your Profile Fluent in German (level C2) Working proficiency in English Previous experience in customer support is essential.
Good mediation skills (preferable) Proactive, self-motivated and a great team player What do we offer? Competitive wages (14 monthly payments per year) Performance bonus Transportation allowance Health insurance with a dental plan (after 6 months contract) Opportunities for career progression and possibilities for an international career through the International Mobility Program Location Remote, must be based in Portugal
Detalhes da oferta
- Recruit4Work SL
- Em todo Portugal
- Indeterminado - Indeterminado
- Indeterminado
- 27/03/2024
- 25/06/2024
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