DUTCH CUSTOMER ADVISOR FOR ONLINE PHARMACY
Descrição da oferta de emprego
Do you want to provide support for one of the biggest online pharmacies in Europe ? Are you Dutch native or fluent with strong English communication skills? Looking to make your career in a multicultural environment in sunny and happy Portugal ? So we have the perfect opportunity for you! Our Client is the pioneer in the online pharmacy market and one of the leading online pharmacies in Europe with webshops in several countries.
As a customer service specialist in this project, your daily responsibilities will include.
Providing Inbound Customer Care Giving advice and information to the customers and approach it with feeling/empathy for their needs Ensuring the order and delivery process is smooth for the client Dealing with Returns and Complaints Identifying root causes to continue ensuring maximum efficiency/processes Handle calls as well as written communication within guidelines established Ensure the delivery of a quality customer experience on each and every transaction Ensure that all complaints are recognized, recorded, confirmed and solved effectively Recognize and promote additional products and services to the customers, in line with their needs and requirements To succeed in the role, you will need to have.
Native or proficient level of Dutch (C2) Intermediate level of English (at least B2) both verbal and written Excellent listening and written/oral communication skills in supported languages A motivated and enthusiastic personality Self-organized, planning and prioritization skills Patience, empathy, and a unique ability to manage stress Ability to work under pressure and adapt quickly to adverse situations Technical aptitude and the ability to pick up new technology quickly Able to follow guidelines and instructions Ability to keep calm and clear-headed in critical situations Ability to demonstrate confidence when imparting information or dealing with troubled callers Familiarity with ticketing systems Experience with policy work, or help resource project management Previous, demonstrable experience with creation of online help resources Life experience to apply to managing situations Early adopter of technology Ability to put customers at ease High-speed internet access and appropriate conditions for remote work #LI-Remote Must hold EU citizenship or valid work permit for Portugal Be a local candidate or willing to relocate to Portugal Benefits.
Relocation package Competitive wages Paid professional training Employee discounts Private healthcare & dental insurance (after six months of employment) Growth opportunities through various development programs Fun and engaging company-wide initiatives, including our EverBetter wellness program Job stability Life-long skills and experience Excellent work culture Go further with Foundever™ We believe in memorable associate experiences.
Here, you can improve your quality of life and grow your career.
Apply today!
Detalhes da oferta
- Foundever™
- 15/04/2024
- 14/07/2024
” we are looking for dutch speaking employees for our team in lisbon to support our customers... its flagship product is their search engine, and its declared mission - 'to organize the world's information resources so that they become widely available and useful for everyone... project starts 15......
Responsibility-provide support to small and medium-sized businesses to help them grow across multiple channels – chat, email and phone;-support and expand the self-serve advertising base for smb clients in the online and digital advertising domain;-provide pre and post-sales support for all self-service......
What you will be doing: processing enquiries from new and existing customers (small and medium-sized businesses) by phone, email and live chat;outbound callbacks by phone and proactive contacting of all customers who have previously contacted facebook customer service via other channels (chat or email)......
Odpowiednio reaguj na eskalacje klientów i eskaluj problemy oraz klientów na wyższe poziomy wsparcia zgodnie z definicją i udokumentowaniem odpowiadaj na przychodzące żądania klientów, dokumentuj istotne informacje dotyczące sprawy nasze oczekiwania: obywatelstwo ue lub zezwolenie na pobyt w portugalii......
Currently, our client is looking for dutch-speaking employees in customer service... c1)- no english skills needed!- providing clients with the necessary information- support for a certain number of customers assigned by phone, email or remote connection- implementation of objectives in accordance with......
Your profile- excellent communication skills in hebrew;- bachelor's degree (preferred);- minimum 6 months of relevant customer care experience;- general understanding of online marketing products/services being supported;- excellent communication skills;- dynamic and organized......
” we are looking for french speaking employees for our team in lisbon to support our customers... its flagship product is their search engine, and its declared mission - 'to organize the world's information resources so that they become widely available and useful for everyone... project starts 15......
” we are looking for german speaking employees for our team in lisbon to support our customers... its flagship product is their search engine, and its declared mission - 'to organize the world's information resources so that they become widely available and useful for everyone... project starts 15......
Be a team player and contribute to a positive work environment! ensure an exceptional customer relationship and customer experience throughout the entire customer journey... ✓competitive salary package for entry-level (includes transportation allowance and work-from-home allowance, if applicable)......
Do you speak dutch fluently and have excellent communication skills?available positions in customer / tech support and sales await you in portugal!our client connects customers with the world’s top brands for more than 30 years... the company proudly represent the leading global businesses -such as microsoft......