CUSTOMER SUPPORT REPRESENTATIVE IN GERMAN
Descrição da oferta de emprego
As a Customer Support Representative you will be a key part of our team ensuring customer satisfaction with our drone products.
You will answer inquiries troubleshoot technical issues and provide comprehensive support via phone and email.
Responsibilities.
Respond promptly and professionally to customer inquiries and issues through phone and email.
Provide accurate and detailed information about drone products features and specifications.
Assist customers with product setup troubleshooting and usage.
Diagnose and resolve technical problems related to drones remote controllers software and accessories.
Process customer orders returns and exchanges.
Track and update customers on the status of their orders.
Stay informed about the latest drone models software updates and industry trends.
Recommend products based on customer needs and preferences.
Ensure the highest level of customer satisfaction by exceeding service quality standards.
Gather customer feedback and provide insights to improve products and services.
Qualifications.
Fluency in German and English (Optional) Prior experience in customer service or technical support.
Strong communication and interpersonal skills.
Ability to work independently and as part of a team.
Excellent problemsolving and analytical skills.
Proficiency in Microsoft Office Suite (Word Excel Outlook).
Strong work ethic and a commitment to providing excellent customer service.
Salary package.
Gross monthly salary.
850 euros Tech Compliment.
50 euros Language Bonus.
200 euros Loyalty Bonus.
300 euros every 3 months Performance bonus.
Up to 120 euros (based on performance) Medical and dental insurance (after 6 months) 22 business days of annual leave Holiday Bonus.
Equivalent to 1 month of base salary Christmas Bonus.
Equivalent to 1 month of base salary (both can be divided and paid monthly) Relocation assistance.
Up to 200 euros for travel costs (reimbursed after 3 months) Accommodation support.
Up to 360 euros per month for the first 3 months (reimbursed during 3 months) Training period fully paid Joining Deadline April 22nd Apply today Remote Work.
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Detalhes da oferta
- Cross Border Talents
- Em todo Portugal
- Indeterminado - Indeterminado
- Indeterminado
- 16/04/2024
- 15/07/2024
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