CUSTOMER SUPPORT ASSOCIATE - ENGLISH AND PORTUGUESE SPEAKER

Company Description Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees.
Max ease.
Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their life easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.
More about our mission and what we offer.
Job Description We’re looking for a passionate English and Portuguese-speaking Customer Support Associate to join our team in Tallinn.
You’ll play the key role in helping our customers have a great experience with Wise, as the link between our customers and internal teams.
Here’s how you’ll be contributing to the Customer Support team.
Help customers have the best experience possible with our product, working across email and phone Be flexible! You’ll be covering a variety of shifts - we work when our customers need us the most including early mornings, day times, afternoons, late evenings, weekends and public holidays as per business demand Go above and beyond the call of duty.
solve problems working together with other teams Grow through mentoring and working with other teams, developing your skills and figuring out how to have an impact on our customers Understand that making a customer happy is crucially important to a business's success and make that your goal for every contact Be creative, friendly, and solution-oriented with customers and colleagues Understand the need to meet expectations, rise above them, and go that extra mile for customers Qualifications You're placed in Tallinn, Estonia, or willing to relocate to here (we support visa and relocation for this role) You’re ready to work full-time, this is not a part-time job opportunity Your verbal and written English and Portuguese skills are excellent  You’re flexible and adaptable, open to working days, evenings and weekend shifts You’re cool under pressure, taking charge in challenging situations and keeping your composure if things get tense You’re able to work in a fast-paced, ever-changing environment while providing the best service on live channels or emails You’re a team-player and understand that having a great working culture is everyone’s responsibility, so you treat everyone with respect, you always give a helping hand, and you let our values guide you You're open-minded.
You're comfortable and calm when giving or receiving feedback, you crave information, love learning new things, and you can't wait to be part of the team You love learning new things and challenging ideas, not people.
You're ideally someone who has worked in customer support before (preferably in banking or finance), but we're willing to work with the right person, whatever your experience.
We're looking for genuine people who work hard and love helping others, so if that sounds like you, tell us why you're a great fit! If you're interested in the role, please apply by submitting your CV and answering the application questions.
Additional Information For everyone, everywhere.
We're people building money without borders  — without judgement or prejudice, too.
We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit  Wise.
obs.
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