CUSTOMER EXCELLENCE ENGINEER (M/W) - AFTERNOON SHIFT & FULL REMOTE
Descrição da oferta de emprego
How? By connecting supply chains and harnessing the power of data in a way never seen before.
We believe that the flow of goods depends on the flow of data, which is why we connect through our platform thousands of manufacturers and dealers as well as countless machines, centralizing all the relevant aftersales data and ensuring that the right parts and services are available whenever, and wherever they're needed.
In order to continue our rapid expansion, we are currently looking for a Customer Excellence Engineer (m/w) to join our team in Portugal (full remote).
Your Role.
• Provide technical customer support to our customers through our ticketing system.
• Answer questions about the product and help with product configuration.
• Monitor system and business alerts and react to them.
• Solve known issues and perform workarounds.
• Communicate with external data providers and connected external IT systems.
• Handle bug reports and perform manual functional testing.
• Maintain documentation.
• Working schedule.
12 to 9 pm Lisbon Time.
Your Profile.
• At least 1 year of work experience directly serving customers (in any field).
• Basic tech knowledge as well as a love for technology and a technical mind.
• Very good written and spoken English (C1).
• Attention to details and a motivation to solve problems the best way – not just the fastest or easiest way.
• A customer-oriented mindset.
• Ability to talk to non-tech people about tech stuff.
• Ability to express own thoughts and effectively communicate in writing.
• Nice to have.
Knowledge of supply chain, forecasting algorithms and QA (manual).
Why us? • We truly value our Employees.
We offer you flexible working hours, a competitive salary, a very attractive home-office arrangement as well as an unlimited contract.
• We truly value our Teams.
We make sure you have a smooth and fast integration in our organization and can collaborate effectively with your colleagues around the world.
• We truly value your Career.
We offer you a fast-paced development path with coaching, training as well as individual support in order for you to grow steadily.
• Last but not least - We truly value our Culture.
We invite you to thrive in an environment where agency, open communication and an opportunity-focused mindset form the cornerstones of all our actions.
Detalhes da oferta
- ClearOps
- Em todo Portugal
- Indeterminado - Indeterminado
- Indeterminado
- 03/04/2024
- 02/07/2024
Currently, our client is looking for dutch-speaking employees in customer service... your new employer in portugal is a well-known customer service provider that has many headquarters across europe... fully remote from home! your responsibilities on the daily basis:- help clients solve problems in dutch......
As the first point of contact, you will be responsible for resolving customer issues and questions via emails and inbound calls, including urgent situations... our client, a multinational financial service corporation, is seeking a friendly and efficient german customer support agent to provide top-notch......
Are you looking for an exciting opportunity to work in sunny portugal? are you passionate about online advertising and new technology and would you like to join one of the leading companies worldwide? join a leading outsourcing company that specializes in providing customer/technical support and content......
Join our team in portugal! responsibilities: answer to customer queries and requests, in a simple way keeping your smile, ensuring their satisfaction through a unique customer experience keep in contact with clients by receiving incoming calls and emails, managing claims and requests requirements:......
Yearly complementary round-trip flight ticket within the eu, so you can visit your home country... what we offer:full-time contract with 40 hours per week, allowing for work-life balance... rotating shifts from monday to sunday, ensuring a variety of schedules... initial 12-month contract with the possibility......
What you will be doing: processing enquiries from new and existing customers (small and medium-sized businesses) by phone, email and live chat;outbound callbacks by phone and proactive contacting of all customers who have previously contacted facebook customer service via other channels (chat or email)......
Eu citizenship or full working rights... your rewards: standard salary of €1250 gross per month the option to use discounted accommodation provided by the company (in lisbon) public and private health insurance provided by the employer... your tasks: you will be responsible for maintaining and growing......
Czy nasz zespół w lizbonie poszukujemy pracowników mówiących po francusku i języku angielskim, którzy będą reagować na naszych klientów (czat w mediach społecznościowych, e-maile, a następnie rozmowy telefoniczne) projekt rozpoczyna się 15... nie musisz mieć wcześniejszego doświadczenia - oferuj szkolenia!......
At this job, you will: give customers a consistente path to a great experience! - guarantee the best service to our customers according to key performance indicator (kpi's); - clarify customer queries, using decision support tools to provide appropriate resolution to the customer; - create a good relationship......
Our international client is seeking a highly motivated and experienced german-speaking customer support agent to join their team in barcelona... responsibilities: serve as the primary point of contact for customer inquiries via calls and emails provide high-quality customer service, ensuring customer......
