BACK OFFICE AGENT FOR GAMING PRODUCTS (GERMAN SPEAKER)
Descrição da oferta de emprego
Address escalated customer inquiries, complaints, and technical issues related to products and services.
Conduct thorough investigations into escalated cases, analyze data, and identify root causes for appropriate solutions.
Communicate with customers via phone, email, or chat to understand concerns and deliver timely resolutions.
Make informed decisions based on company policies, product knowledge, and customer needs.
Skills, qualifications and interests you need to succeed in this role.
A native-level proficiency in Germanand a minimum C1level of English A valid Portuguese work permit (required) Living in or willing to relocate to Lisbonfor an international career and life experience Motivation and commitment to perform the assigned tasks effectively Excitement about intercultural communication and embracing the expatriate lifestyle Whatâs in it for you? Type of contract.
nfixed term contract, 30 days probation period Working hours.
full time (40h/week) Monday-Friday Salary conditions.
⬠gross per month+50⬠tech bonus + 200⬠language bonus + 120⬠performance bonus Loyalty bonus of 300 euros every three months Health insurance after 6 months Paid professional training Employee discounts Fun and engaging company-wide initiatives Excellent work culture For international candidates.
Reimbursement of your initial flight expenses after 3 months Up to euros for accommodation per month for 12 months (Reimbursed during 12 months) Accommodation supportcustomized to your needs and your budget which can include assistance with temporary accommodation in the first weeks and/or finding permanent accommodation Your Future Company.
Your future company is a global leader in the BPO industry.
With employees across the globe, you will be member of a team behind the best experiences for +750 of the worldâs leading and digital-first brands.
The innovative solutions, technology and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter.
What should you expect from living in Lisbon? A colorful city view and a rich cultural history Pros of living in a European capital on a budget Delicious Portuguese cuisine and famous cafe culture Friendly people, good vibes and a happy-go-lucky urban life Warm climate all year and a sunny beach life next to the Atlantic A large English-speaking local community and international environment Is this project not the best fit for you?Feel free to check our other opportunitiesfor German speakers in SpainorPortugal, or send us your CV to be considered for other projects or future opportunities!
Detalhes da oferta
- Indeterminado
- Em todo Portugal
- Indeterminado - Indeterminado
- 16/04/2024
- 15/07/2024
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