ASSISTANT GBS DIRECT TO CONSUMER - CUSTOMER SUPPORT (M\/F\/D)

Descripción del puesto.
Purpose & Overall Relevance for the Organization.
In the role of the Assistant GBS Direct to Consumer in Customer Support, you will be ensuring the correct and daily execution of key responsibilities connected with accounting operations in our online and ecommerce shops, according to the requirements of the company Accounting Manual.
Key Responsibilities.
* E2E analysis of ecommerce orders related to customer refunds.
* Coordination with local customer service team and other GBS departments to obtain information about the refund process flow.
* Support the successful execution of customer support activities for DtC areas, ensuring work is completed in a timely and accurate manner.
* Coordinate with other departments to obtain information about transactions and research unreconciled items.
* Monitoring and following up of differences between systems interfaces.
* Close contact with the local Finance Teams across (COMPANY NAME) subsidiaries located in Americas and Customer Service teams, handling daily queries.
Key Relationships.
* GBS DTC eComm leadership team * DTC eComm teams * Local finance markets * (COMPANY NAME) IT and Product Teams Knowledge, Skills and Abilities.
* Accounting knowledge * Ability to read, write and communicate in English in a business setting.
* Ability to pay close attention to detail.
* Problem solving mindset and analytical skills.
* High degree of customer orientation.
* Be a team-player.
* Knowledge of SAP and Excel would be considered a plus.
* Previous contact or knowledge with Shared Service Center environments would be considered a plus.
Requisite Education and Experience / Minimum Qualifications.
* 0-1 years relevant work experience in the accounting / business area.
* University degree in Finance related areas (Management, Economics, Accounting) or similar work experience.
AT (COMPANY NAME) WE HAVE A WINNING CULTURE.
BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH.
JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME.
WE FOSTER THE ATHLETE'S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE.
THIS IS HOW WE WIN WHILE PLAYING FAIR.
* COURAGE.
Speak up when you see an opportunity; step up when you see a need..
* OWNERSHIP.
Pick up the ball.
Be proactive, take responsibility and follow-through.
* INNOVATION.
Elevate to win.
Be curious, test and learn new and better ways of doing things.
* TEAMPLAY.
Win together.
Work collaboratively and cultivate a shared mindset.
* INTEGRITY.
Play by the rules.
Hold yourself and others accountable to our company's standards.
* RESPECT.
Value all players.
Display empathy, be inclusive and show dignity to all.
(COMPANY NAME) celebrates diversity, supports inclusiveness and encourages individual expression in our workplace.
We do not tolerate the harassment or discrimination toward any of our applicants or employees.
We are an Equal Opportunity Employer.
Job Title.
Assistant GBS Direct To Consumer - Customer Support (M/F/D) Brand.
(COMPANY NAME) Location.
Porto TEAM.
Accounting & Finance State.
13 Country/Region.
PT Contract Type.
Full time Number.
Date.
Mar