Customer service manager

Expanding the company's portfolio with the addition of  new products and services.
Strengthening of the company’s image and position in the market by developing an e-commerce and digital marketing strategy.
Responsible for the contracts and negotiations with the Government of the City of Buenos Aires.

Led the T&S department resulting in lowering the fraud levels in LATAM over 70% and getting Colombia to be the company's #1 Market regarding Customer Satisfaction (from both buyers and sellers).
Negotiated contracts with external service providers in order to optimize the outcome of their services according to OLX's needs.
Evaluation, analysis and efficiency optimization of online security tools: Sift Science, Thera Metrics, Data Visor
Data analysis management.
In charge of: 5 people

Training of external service providers in Colombia - Arbusta and OneLink.
Planning and development of the T&S department and its procedures.
Selection and recruitment of the T&S team.
Testing and rules creation to optimize the machine learning algorithms of the anti fraud tool - Smyte.
Coordination and management of changes in the department at an operational and structural level - CX, Support, T&S and Q&A.
Distinguished for the contribution of excellence.
In charge of: 109 people

Planning and development of the Content QA department and its procedures.
Selection and recruitment of the Content QA team.
Development of product optimization and UX projects.
Training of the T&S and QA teams in Asia and Africa.
Definition and implementation of content quality rules and security filters.
Planning and development of the training, evaluation criteria and coaching of the CX teams.
Onboarding the new OLX employees of all different departments.
In charge of: 11 people

Personnel selection and recruitment.
Development of UX projects.
Training of San Pablo’s CX team - Brazil
In charge of: 10 people

Content quality control and customer support in Portuguese and English.

Private and group classes

Teacher in Automotive Mechanics Course

Member of the General Assembly
Fundraising
Certification as ENGO and as Institution of Public Utility.
Organizing and coordinating conferences and social/cultural events.

Imports, exports and licensing.
Sales and distribution.
Increased sales and profits by 35% for 3 consecutive years.
Coordinate media promotion.
Participation in international fairs: MIDEM and Popkomm.

Downsize project for two operational centers of OPCA Sa.
Auditing medical delegates.