Customer service

Main activities and responsibilities: 
·Monitoring user information requests and recording queries.
·Reception of calls and management of inquiries made by users of the company's
services.
·Inquiry management and incident resolution.
·Coordination and management of different communications with customers to
convey information about promotions and new services.
·Coordination of calls and sending forms to users and customers of the company to
assess the degree of satisfaction and quality.
·Monitoring of consultations carried out and preparation of periodic reports.

Main activities and responsibilities: 
· Application of sales promotion strategies.
· Search for solutions that guarantee customer satisfaction and at the same time are
viable for the company.
· Customer service and assistance.
· Efficient communication with customers to ensure adequate information about the
company's services.
· Proactiveness and careful attention to the customer to achieve the established
goals.
· Taking a consultative sales approach to understand customer needs and
recommend relevant offers.
· With consultative selling skills to understand and meet customer needs

Bachelor in Digital Marketing.