EMPREGO SERVICE DESK ARCHITECT AND PORTO, PORTO

•   accountable for value for money delivered across infrastructure – balancing cost and investment to deliver optimised running costs against desired service levels...

Oh… and by the way, we also have: several challenging complex projects; stimulating teams and leaders; world-class clients and partners...

If you have excellent understanding of end-user support, service management and service lifecycle frameworks;if you have experience in the design and deployment...

We have multidisciplinary skills and it know-how that allow us to contribute, optimize and progress with our clients... • and, of course, many gatherings and social...

* receive, log and categorise incoming support tickets using jira service desk and other itsm tooling... * provide first-level technical support and excellent customer...

* proficient english (written and spoken)... * strong analytical skills and ability to identify trends and potential issues... by combining the deep expertise of...

* develop knowledge base articles to document and resolve hardware and software troubleshooting incidents and problems... * ability to use service desk tools, with...

We ultimately believe in unleashing all talent and creating a better and more equitable world... as a cloud company with 200 million users and more than employees...

We also believe in the value of our employees and encourage them to share their thoughts and ideas, fostering a culture of creativity and innovation...

We value teamwork, continuous learning and diversity... you will drive continuous improvement processes that enhance service quality and security, including designing...

Analyze and forecast necessary resource developments...   main activities: design, deploy and evolve database it data solutions for technical infrastructures (exadata...

Keep our service desk and knowledge base platforms updated... problem solving and critical thinking... good verbal and written communication skills...

Responsibilities: - handle and carefully respond to all customer inquiries; - follow up to customer inquiries by taking specific action in a timely manner; - aim...