EMPREGO INFRASTRUCTURE AND SERVICE DESK PORTO, PORTO

Balances stakeholders and  i nfluencing:   you proactively engage  with business and functional teams to understand their needs and then  identify  and  anticipate...

Profile and skills... excellent communication skills, both oral and written... knowledge of itil framework and processes is a plus... active participation in serious...

Dellent is a consulting company focused in system information and telecommunications... our goal is to help our candidates and consultants to take a step forward...

The job consists in prioritizing and progressing resolution of faults or queries on the full range of systems across all clients, suggesting methods to build and...

We have multidisciplinary skills and it know-how that allow us to contribute, optimize and progress with our clients... • and, of course, many gatherings and social...

Appropriate and relay upward and transversal communication... publish, present and explain those solutions and their associated slas... exploitation & support implement...

Manages technical infrastructure projects and contribute to business projects... he guarantees the quality of service and solutions in all technical environments...

Our differences make us collectively stronger and are a source of fulfilment, innovation and performance...   main tasks and responsabilities: understand the remediation...

* receive, log and categorise incoming support tickets using jira service desk and other itsm tooling... * provide first-level technical support and excellent customer...

* maintain release documentation and manage key information such as build and release procedures, dependencies, and notification lists... * analysing risks and resolving...

Documentation: create and maintain network documentation, including network diagrams, configurations, and procedures... diagnose and resolve network issues promptly...

You establish and monitor service level agreements, key performance indicators (kpis), and metrics to measure and improve the performance and quality of it project...

It provides advice, assistance, information, training and early warning on integration, and monitors progress and continuous improvement... campo 24 de agosto...

Setup proactive service plan and conduct regular service review meetings with clients (operational and strategic topics)... good understanding of technical infrastructure...

* proficient english (written and spoken)... * strong analytical skills and ability to identify trends and potential issues... by combining the deep expertise of...

Manage and deliver changes... handle and respond to requests... excellent problem-solving, analytical, and communication skills... perform diagnostics to identify...

· provide inputs and knowledge on the best way forward to build the service... · containerization and orchestration knowledge (kubernetes, docker)...

Files and retrieves project documents, records and reports... receives, files, downloads and uploads, notifies and records all incoming and outcoming transmittals...