JUNIOR APPLICATION SUPPORT ENGINEER (CRM)

Company Description Founded in ,  BPCE Infogérance & Technologies  is a subsidiary of Groupe BPCE, dedicated to  Infrastructures,  End-User Environment,  Security  and  Production.
Driven by  growth,  expertise,  transformation  and  agility, this project embraces an international mindset and a diverse skill set.
You’ll find yourself in a  dynamic and enriching workplace  or, as we like to name it, a real  tech playground, where you’ll be able to explore a huge tech stack.
Job Description Within the “Banking Services” Department, the CRM department (team of 7 people) is responsible for maintaining operational condition and implementing business or technical changes within the Customer Relationship Management scope.
CRM platforms for Caisses d'Epargne and Banques Populaires are among the sensitive applications under the responsibility of the service.
Among the solutions in place to meet this need for customer knowledge, we are responsibles for the daily operations of applications hosted on two plateforms.
The first one is a Salesforce/Mulesosoft platform and the second one is based on ADOBE Campaign solution.
Our end customers are Caisses d'Epargne and Banques Populaires.
We work closely with the publisher BPCE SI in particular during the build phases.
The production engineer participates in projects in the construction and production phases of application development.
It ensures the proper functioning of applications under its responsibility, taking into account the availability of resources.
It can also help define the technical components of the IS and manage changes.
It provides advice, assistance, information, training and early warning on integration, and monitors progress and continuous improvement.
Missions.
Participate in projects under the direction of the Project Director and/or Project Manager in the construction and production phases of application and infrastructure evolutions.
Ensure availability of technical resources Analyze and correct incidents at levels 2 and 3 Actively participate in the production and software development processes in collaboration with the operator publishers and provide operational support to the project teams Implement technical solutions for incident resolution.
Perform diagnostics to identify causes of malfunction, propose and implement patches and “backup” solutions.
Maintain information system applications in operational condition for quality, productivity and security.
Analyze the operational risks and customer impacts of its area of responsibility Manage environments (definition of needs, validation of development and acceptance environments, monitoring) Ensure a role of advice, assistance, information, training and early warning in integration (definition of the components of the IS, steering the implementation and ensuring the required level of quality).
Participate in defining usability requirements in their area of responsibility and, where appropriate, interface experts in other areas and manage interactions with suppliers.
Define standards and rules for the proper management of operating systems and systematically check their application (IT security, quality, etc.).
Contribute to the reliability, security and optimization of security in its area of responsibility Propose innovative solutions to improve the performance of its field of activity Ensure the right level of quality of service in accordance with the requirements of service contracts (SLAs) in their area of responsibility Specificities of integration activities Participate in the design and/or choice of solutions (or software packages) Participate in the production of information system evolutions Establish operational preparation records, manufacture or upgrade components, test them individually and ensure that the results comply with technical specifications Integrate the solution or hardware and/or corrective maintenance into the repository and ensure the availability of components Actively participate in certification In addition, for the Packaging activities Install a set of components constituting the version, carry out the porting of the versions, assist the teams for the installation and production of the published versions, manage the repository of the platform (object and configuration reference) In addition, for approval activities Ensure the approval of various software, perform acceptance, validation, installation and supply of components, and perform technical tests and acceptance.
Perform the delivery of the application (deliverables.
documentation, components, etc.).
Specificities of the support activities Ensure that users' IT work environment is maintained in operational condition by providing support, advice, information and training.
Actively contribute to continuous improvement by relaying the voice of users to the relevant technical teams.
Can contribute to the evolution of the IS by getting involved in projects that have an impact on the supported working environment.
Qualifications What we’re looking for  Qualifications and Hard Skills.
At least 2 years of experience in the following technologies Linux environment; monitoring tools (ideally Zabbix) scheduling tools (ideally VTOM or Control-M) scripting (Shell, Python) Adobe Campaign Knowledge on Mulesoft's Salesforce Customer and API Management cloud solutions would be beneficial  Soft Skills.
Good level of English - minimum C1 (mandatory) French is a plus (B2 level) DevOps mindset; Ability to keep up with a demanding and fast-paced environment.
Willingness to learn and evolve; Good communication skills; Ability to work in a team.
On call required Additional Information Candidate’s Journey.
Following your online application, you’ll be contacted by one of our Talent Acquisition Specialists.
The next steps would be to meet our business experts (Team Leaders and Team Managers), welcome and onboard you into the Team.
Few other things you should know.
This career opportunity is based in Porto, right in the heart of the city, and offers a hybrid working model.
Last but not least, we invite you to discover what a day in your like could look like.
Early morning.
Campo 24 de Agosto.
In 4 minutes, you are clocking in at the office.
Start your day having breakfast with the Team and grab fresh fruit on the way to your seat, in one of Porto’s most typical neighborhoods.
This Purple Day is going to be a busy one.
daily meeting ensuring all team members are on the same page regarding work status, priorities and blockers, language class and, just after, a Talent Management meeting with your manager, discussing your career path.
Lunch break.
Today, your Team is onboarding newcomers, but also welcoming French colleagues.
the perfect excuse to walk downtown and bond over a  francesinha.
When returning, inhale nature and peace of mind in Natixis Urban Garden (look at the crops; ready to harvest!).
Back inside.
Brainstorming session on a new, exciting project in our disruptive and immersive Manaus Village.
The afternoon went flying (tasks, meetings, some jokes with your teammates).
End it on a high note.
celebrating cultural diversity with a Diwali, the Indian festival of lights.
Tomorrow, you attend a conference led by influential speakers in your industry and, the day after, you will work from home, benefitting from some focus time to complete that report and soft skills course on LinkedIn Learning.
Once you are done with your work for the day, strike the right note playing with Natixis band or be part of a board games session.
If that is too steady for you, meet your colleagues to catch some waves or sail the Douro river during golden hour.
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