EMPREGO DIGITAL CUSTOMER EXPERIENCE MANAGER PORTO, PORTO

Implementing customer support processes to enhance customer satisfaction... manage day-to-day functions of the customer service, customer success and project management...

Receiving inbound calls from customers contacting us about their contract communicating with existing customers and internal customers (other departments) answering...

In essence, you will take good care of the customers; you will manage all different types of inquiries generated online, via app, chat and email, in a non-voice...

Proven experience in driving it or data and digital transformations in  a global  environment...   experience:  10 +  years of experience  in a senior leadership...

Your job will be great: you will be a single point of contact for advertisers and agencies (smb) for different types of inquiries; you are putting together solutions...

Required profile:  fluent, verbal and written in german; english level (intermediate); previous experience in customer service - not mandatory; ability to multitask...

In essence, you will take good care of the customers; you will manage all different types of inquiries, generated online, via app, chat and email, in a non-voice...

Previous experience such an store manager in shopping centers... previous experience managing teams, leading people... previous experience managing kpis and actions...

Your new role: identifying market and customer needs by cooperation with marketing  and regular technical reviews with customer...     experience in polymer synthesis...

experience managing kpis and action plans... experience managing teams, management, and leadership... republica, (porto) - previous experience as a store manager...

Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, crm, cx, data, production, and technology...

Your role as a project manager for kn’s digital workplace, you’ll play a crucial role in our organization by overseeing and managing various digital projects...

experience in technical architecture/implementation/change management deep experience in technical planning, implementation and configuration  expert across multiple...

* experience in continuous integration, delivery, deploy methodologies... * experience working in agile environments with scrum methodologies...

Handle customer stakeholder management, including regular face-to-face interactions... demonstrated understanding of sap-customers’ expectations and requirements...

You report to the vp customer success and closely interact with all teams of the factorypal organization, which deliver our saas solution to the customer as well...