EMPREGO ENGLISH QUALITY AND TRAINING LISBOA, LISBOA

Within mastercard advisors, the client training and education (cte) team is responsible for training and onboarding clients on our platforms and services...

* proficiency in english and portuguese... support the developing of a comprehensive quality management plan outlining procedures, methodologies, and tools for ensuring...

* maintain high quality and compliance with policies and legal regulations... * proactive and flexible... * mandatory fluency in english... * collaborate with cross-functional...

You will also be involved in training needs analysis and the evaluation of training courses... accountabilities: in this role, you will be responsible for coordinating...

Reporting and analysis: * generate reports and statements for internal use, providing insights into payment trends and outstanding balances...

To give customers a consistente path to a great experience, you will:maintain a positive, empathetic and professional attitude towards customers;respond promptly...

What qualifications should you have? professional experience in similar functions; analysis capacity; knowledge of itsm tools, active directory; itil knowledge...

An inclusive culture that champions diversity and collaboration, and always committed to lifelong learning, growth and development... you will have a steadfast passion...

In addition, cte designs and delivers immersive onsite training and education programs to onboard clients and teach best practices... * contributes towards the development...

• ongoing training... translations: from spanish or portuguese into english and from english into spanish or portuguese... a positive, constructive, and proactive...

* a motivated and fun crew to grow and build and shape the gbs together... the job holder will lead the quality performance in customer services and cross - programme...

Partner with legal, information security and hr to ensure compliance and security of data including developing solutions around masking, encrypting, pseudonymizing...

* a motivated and fun crew to grow and build and shape the gbs together... update and maintain current reporting... * an intense and exciting onboarding experience...

Come and work with us... takes personal responsibility to understand and comply with all company and client security requirements and policies...

Come and work with us...   we are looking for a talented english   trainer to be responsible for performing training needs assessments, designing and delivering...

Come and work with us...   we are looking for a talented  english   trainer  to be responsible for performing training needs assessments, designing and delivering...