EMPREGO 1ST LEVEL SERVICE DESK

• in-depth knowledge of help desk functions, process and procedures and quality of service measurement... • knowledge of problem tracking and other help desk tools...

• familiarity with service desk ticketing systems and remote support tools... position description: position description cgi philippines is looking for an it service...

Knowledge management: highlight when knowledge is missing to the service desk improvement manager follow it service desk policies, procedures, and best practices...

Reporting to the engineering area, with a dotted line to the global tech service management area, you will be the first point of contact for the users who call our...

• to submit necessary service delivery reports... • proactive, service minded and able to multi-task... • assists service desk specialist in processing non-complex...

service desk analyst will be supporting multiple retail accounts... position description: the main responsibility of the service desk analyst involves taking in...

• to submit necessary service delivery reports... • proactive, service minded and able to multi-task... as part of this program, we are building up a service desk...

Position description: job requirements as service desk work force manager (wfm), • upkeep of key metrics like service levels / asa / average handle time and perform...

The above statements are intended to describe the general nature and level of work... authority you do not have any authority for member expenses, overtime or third...

Including advanced level working knowledge of the microsoft office suite...   process both client-generated and internally generated service request tickets, within...

Works with the training lead to identify, create, and test new knowledge resources with the intent to improve first call resolution at the help desk level works...

Education • community college diploma and/or equivalent relevant work experience #li-nb5 skills: customer service & support what you can expect from us: together...

Including advanced level working knowledge of the microsoft office suite... process both client-generated and internally generated service request tickets, within...

O que procura nos candidatos requirements: mandatory proficiency in english and dutch or german strong client-facing and communication skills customer service orientation...

Position description: position description education requirements • at least a vocational diploma, short course certificate undergraduate, or bachelor's/college...